Customer Experience Ambassador

1 day ago

New York, New York, United States Monday Full time
Role Overview

We are seeking a skilled Customer Experience Advocate to join our expanding team. As a hybrid role, you will spend 3 days a week in our NYC office, collaborating with internal teams and engaging with customers across various channels.

About the Role
  • Engage with customers through live chat, email, phone, and screen shares to provide exceptional support.
  • Empower customers to connect their goals and challenges with monday.com's solution.
  • Collaborate with technical teams and engage users for the full bug life cycle.
  • Serve as a liaison between customers and the monday.com team to advocate and shape the best possible product version.
  • Lead online webinars and one-on-one demos to educate customers on monday.com's features and developer toolkit.
  • Create internal and external documentation to enhance the knowledge base.
  • Advise customers on new features and functionalities.
Requirements
  • Experience providing customer or technical support, with SAAS experience preferred.
  • Understanding of help desk software and remote support tools, with Zendesk experience a plus.
  • Problem-solving skills and multitasking abilities are essential.
  • Superb written and verbal communication skills are required.
  • A positive attitude, empathy, coachability, and collaboration are necessary traits.
  • The ability to take initiative and adapt is crucial.
Compensation

The estimated salary range for this role is $58,000-$68,000 per year, with opportunities for bonuses and equity participation. For New York City-based hires only, visa sponsorship is not available.

Benefits
  • A competitive salary and benefit package.
  • A unique company culture that values transparency and collaboration.
  • Monthly stipends for food, wellness, and commuter work.
  • A fully dedicated learning and development team.
  • An award-winning work environment.
  • Diversity, inclusion, and belonging initiatives.
  • A global work environment with employees worldwide.

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