IT Service Delivery Manager

5 days ago


Blue Ash, Ohio, United States Element Materials Technology Full time
Job Title: IT Service Delivery Manager

At Element Materials Technology, we are seeking an experienced IT Service Delivery Manager to join our team. As a key member of our Technology function, you will be responsible for building and managing our Service Management capabilities.

Key Responsibilities:
  • Develop and implement Service Management strategies to deliver high-quality IT services to our business stakeholders.
  • Collaborate with technology teams and business colleagues to design and implement a unified service model that meets business needs.
  • Ensure the DTG operational teams achieve service levels to a high quality and are accountable for business relationship management.
  • Continuously improve our service management ways of working to align with wider business goals.
  • Act as a subject matter expert on service management to guide and embed service management capabilities across the wider DTG community.
Requirements:
  • Experience and qualification in Service Management best practices frameworks such as ITIL.
  • Ability to challenge, influence, and manage stakeholders in relation to IT.
  • Excellent communication and organizational skills.
  • Experience of designing, implementing, and continuously improving business processes.
About Element Materials Technology:

We are a global testing, inspection, and certification business with a presence in 30 countries. Our purpose is to make tomorrow safer than today, and we help customers ensure the safety, compliance, and quality of their products and services.

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision. We welcome applications from candidates who share our values and are passionate about making a difference in the world.



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