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Escalations Representative 2 Position

4 weeks ago

Saint Paul, Minnesota, United States Randstad Full time

Job Summary:

Randstad is seeking an Escalations Representative 2 to support customers with inquiries and complaints related to financial products and services.

Key Responsibilities:

  • Support internal and external customers with inquiries and complaints regarding financial products and services.
  • Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
  • Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management systems to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
  • Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.
  • Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.

Requirements:

  • 2 years of experience in a related field.
  • Excellent communication and problem-solving skills.
  • Ability to document and investigate complex transactions.

About Randstad:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.