Customer Service Representative

1 week ago


North Dartmouth Dartmouth MA USA, United States Asurion Full time
Job Title: Floating Retail Specialist

Job Summary: We are seeking a highly skilled and customer-focused Floating Retail Specialist to join our team. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in our retail locations.

Key Responsibilities:

  • Travel to various locations within the district to provide technical support and sales services
  • Be the face of Asurion and deliver personalized customer experiences
  • Provide technical expertise and troubleshoot customer electronic devices
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Responsible for monitoring virtual messaging platforms and upselling Asurion home+ products
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams to deliver programs and processes
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Drive own vehicle safely and responsibly to and from locations

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule and travel up to 100% of the time
  • Valid driver's license and satisfactory driving record
  • Basic knowledge of Microsoft Office and mobile devices

What We Offer:

  • Certifications and ongoing training
  • Competitive hourly pay and performance-based bonuses
  • Benefits, including health, dental, and vision insurance
  • Paid time off and career growth opportunities
  • Uniform allowances and mileage reimbursement

About Asurion: Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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