Customer Service Representative
1 week ago
Job Summary: We are seeking a highly skilled and customer-focused Floating Retail Specialist to join our team. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in our retail locations.
Key Responsibilities:
- Travel to various locations within the district to provide technical support and sales services
- Be the face of Asurion and deliver personalized customer experiences
- Provide technical expertise and troubleshoot customer electronic devices
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
- Responsible for monitoring virtual messaging platforms and upselling Asurion home+ products
- Complete initial 5-week training, including Apple & Samsung Certifications
- Manage inventory and partner with cross-functional teams to deliver programs and processes
- Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
- Drive own vehicle safely and responsibly to and from locations
Requirements:
- 1+ years of customer service/sales experience
- 6+ months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule and travel up to 100% of the time
- Valid driver's license and satisfactory driving record
- Basic knowledge of Microsoft Office and mobile devices
What We Offer:
- Certifications and ongoing training
- Competitive hourly pay and performance-based bonuses
- Benefits, including health, dental, and vision insurance
- Paid time off and career growth opportunities
- Uniform allowances and mileage reimbursement
About Asurion: Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
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