Ambulatory Clinic Coordinator
1 week ago
We are seeking a highly skilled and detail-oriented Ambulatory Clinic Coordinator to join our team at Keck Medicine of USC. As a key member of our Ambulatory Care Services Float Team, you will play a critical role in ensuring smooth outpatient flow and optimum patient satisfaction.
Key Responsibilities- Clinic Operations
- Coordinate multiple appointments with various clinical services, ensuring efficient scheduling and timely patient flow.
- Manage clinic schedules, anticipating requirements and changes to create a well-managed operational flow and positive patient experience.
- Coordinate scheduling of diagnostic testing, including sending letters of medical necessity.
- Assist with clerical and scheduling needs, including filing and collection of supporting documentation for billing.
- Patient Customer Service
- Provide exceptional customer service, utilizing courtesy, compassion, kindness, and honesty while interacting with patients, caregivers, and clinic personnel.
- Act as a single point of contact for patients and caregivers, taking accountability for their patient experience.
- Provide information and guidance to patients and caregivers regarding scheduling, paperwork, and follow-up appointments.
- Work independently under limited supervision, taking initiative and dealing effectively with constant change.
- Clinical Support
- Prepare patients for examinations, obtaining and recording vital signs.
- Assist physicians with exams and procedures.
- Ensure that physician orders for medications and treatments are implemented by the appropriate staff.
- Record patient information in charts and electronic health records.
- Teamwork and Collaboration
- Demonstrate flexibility in covering other staff members for sick time, vacation, or leave of absence.
- Work effectively in a team setting, maintaining open communication with management and other staff.
- Stay up-to-date with changes within the USC healthcare system.
- High school diploma or equivalent.
- Equivalent work experience in customer service and/or medical office.
- Proven record of dealing with the public in a customer service role.
- Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigating the intranet.
- Excellent communication skills, including the ability to speak, read, and write English proficiently.
- Bachelor's degree in a related field.
- 2 years of experience in an acute care, ambulatory care, or surgical center setting.
- Knowledge of medical terminology.
- Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.
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