Director of Paratransit Outreach

2 days ago


New York, New York, United States Metropolitan Transportation Authority Full time
Job Title: Director of Paratransit Outreach

Join the Metropolitan Transportation Authority (MTA) as a Director of Paratransit Outreach, where you will play a key role in ensuring the success of our paratransit services. As a member of our team, you will be responsible for developing and implementing outreach strategies to engage with customers, stakeholders, and community partners.

Key Responsibilities:
  • Develop and implement outreach strategies to engage with customers, stakeholders, and community partners.
  • Collaborate with internal teams to ensure seamless communication and coordination.
  • Provide training and support to outreach staff to ensure they have the necessary skills and knowledge to effectively engage with customers.
  • Monitor and evaluate the effectiveness of outreach strategies and make recommendations for improvement.
  • Develop and maintain relationships with community partners and stakeholders to ensure effective collaboration and communication.
Requirements:
  • Bachelor's degree in Transportation Management, Public Relations, Journalism, or Business Administration.
  • 5 years of full-time related experience, at least 3 years of which must have been in a managerial/supervisory/administrative capacity.
  • Excellent customer service experience and knowledge of FTA and ADA provisions.
  • Strong communication and interpersonal skills.
What We Offer:
  • Competitive salary range: $100,700-$142,929.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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