Customer Care Services Manager
2 days ago
A challenging opportunity has arisen for a Customer Care Program Manager to join our team at the City of Austin, TX. The successful candidate will be responsible for managing the customer care program, developing business cases, and coordinating cross-functional projects.
The ideal candidate will possess strong project management skills, excellent communication abilities, and experience in public sector or utilities management. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting role
About the Role
This position will facilitate long-term planning activities, develop project scopes, and create compelling visual presentation material. You will also work closely with internal stakeholders to identify business opportunities and develop strategies to drive growth.
We offer a competitive salary of $39.49-$51.34 per hour, plus benefits such as low-cost medical, dental, vision, paid leave time, and a highly competitive retirement plan. Our employees enjoy a dynamic work environment, career development opportunities, and a sense of community that is second to none.
Key Responsibilities
* Participate in short and long-range planning activities for Customer Account Management, Customer Care Services, and Customer Energy Solutions
* Develop, maintain, and monitor departmental budget, creating all necessary documents for executive presentation
* Manage purchasing procurement process, ensuring compliance with contractual obligations
* Assist in formulating departmental policies and operating procedures
* Evaluate program effectiveness and efficiency to meet departmental business goals
Requirements
* Graduation with a Bachelor's degree from an accredited college or university with major coursework in Business Administration, Public Administration, or a field related to the job, plus four (4) years of administrative/management experience
* Project Management and/or Process Improvement certifications (e.g., PMP, Lean Six Sigma), or the ability to obtain within 6 months of employment
* Experience working with vulnerable populations, knowledge of fiscal planning and budget preparation, supervisory and managerial techniques and principles, and quantitative, qualitative, and financial data analysis
What We Offer
* Competitive hourly rate: $39.49-$51.34 per hour
* Low-cost medical, dental, vision, paid leave time, and a highly competitive retirement plan
* Dynamic work environment with opportunities for career growth and professional development
* A chance to make a difference in the community by delivering exceptional customer service
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