Sales and Service Team Lead

5 days ago


Dayton, Ohio, United States Ty Huynh - State Farm Agent Full time
About Us

At Ty Huynh - State Farm Agent, we are dedicated to providing exceptional service and support to our customers. As a sales and service professional, you will be at the forefront of delivering outstanding customer experiences and driving business growth. We offer a dynamic and supportive work environment, where you can grow your skills and advance your career. Our company culture values innovation, teamwork, and customer satisfaction.

Role Description

You will be responsible for developing and maintaining strong customer relationships, providing exceptional customer service, and driving sales growth. Key responsibilities include establishing and maintaining customer relationships, providing prompt, accurate, and friendly customer service, utilizing a customer-focused, needs-based review process to educate customers about insurance options, and maintaining a well-organized and detail-oriented approach to ensure the office is equipped to successfully meet customer needs and market relevant products.

Key Skills and Qualifications
  • Excellent communication skills - written, verbal, and listening
  • Experience in customer service required
  • Experience in managing customer service preferred
  • Experience in sales preferred
  • Proactive in problem-solving
  • Able to work in and manage a team environment
  • Experience in Windows computer applications
  • Able to coordinate and collaborate with others to achieve agency goals
  • Possession of Property and Casualty Licensed and Life and Health Licensed
Benefits
  • Paid time off (holidays and personal/sick days)
  • Salary plus commission/bonus
  • Health, Life, and Disability benefits
  • Matching Retirement benefit
  • Profit Sharing
  • Growth potential/opportunities for advancement within my agency

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