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Restaurant Operations Manager

2 months ago

Waco, Texas, United States Dave's Hot Chicken - Austin Region Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

The Restaurant Operations Manager will lead the coordination and planning of everyday business operations for Dave's Hot Chicken - Austin Region. This role is responsible for ensuring the smooth operation of the restaurant, including managing staff, inventory, and customer satisfaction.

Key Responsibilities:

  • Lead and manage a team of restaurant staff to ensure excellent customer service and high-quality food production.
  • Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction.
  • Manage inventory, supplies, and equipment to ensure optimal levels and minimize waste.
  • Monitor and control labor costs, including scheduling and time management.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Collaborate with the management team to achieve business objectives and goals.
  • Conduct regular audits and assessments to identify areas for improvement.
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Manage customer complaints and feedback to ensure high levels of customer satisfaction.

Requirements:

  • High school diploma or equivalent required; bachelor's degree in business administration or related field preferred.
  • Minimum 2 years of experience in restaurant management or a related field.
  • Proven track record of success in leading teams and driving business results.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Working Conditions:

The Restaurant Operations Manager will work in a fast-paced restaurant environment, with frequent exposure to heat, noise, and physical activity. The ability to stand for long periods, lift up to 50 pounds, and work in a team environment is required.