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Healthcare Customer Support Representative

2 months ago

Bedford, Texas, United States R1 RCM Full time

Position Overview:

As a vital member of our team at R1 RCM, the Customer Service Representative plays a crucial role in the Emergency Department. You will assist patients in navigating the registration process, ensuring a smooth and compassionate experience during a challenging time.

Key Responsibilities:

  • Patient Interaction: Engage with patients to collect necessary information efficiently while providing reassurance and support.
  • Technology Proficiency: Utilize multiple computer systems to input patient data accurately in a fast-paced environment.
  • Communication Skills: Listen attentively to patients' concerns and respond with empathy, addressing their needs effectively.
  • Adaptability: Work in a dynamic setting where priorities may shift rapidly, requiring quick thinking and responsiveness.

Work Environment:

This role demands a high level of energy and the ability to remain composed under pressure. You will be on your feet, assisting patients with mobile registration and ensuring all information is collected correctly.

Team Collaboration:

At R1 RCM, we value teamwork and support your professional growth. This position serves as an excellent entry point into a rewarding healthcare career.

Commitment to Diversity:

We are dedicated to fostering an inclusive workplace where all individuals are treated with respect and fairness. R1 RCM is an equal opportunity employer, and we encourage applicants from diverse backgrounds to apply.

Qualifications:

Education: High School diploma or equivalent is required.

Experience: Previous experience in customer service is beneficial but not mandatory.

Licenses & Certifications: Compliance with health and safety regulations is essential.