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New Home Sales Customer Liaison

2 months ago

Elmhurst, New York, United States New Home Star Full time
Job Title: New Home Sales Customer Concierge

We are seeking a highly skilled and motivated New Home Sales Customer Concierge to join our team at New Home Star. As a New Home Sales Customer Concierge, you will play a critical role in cultivating and maintaining strong customer relationships and scheduling all appointments throughout their home-building journey.

About the Role

The ideal candidate will have intermediate experience in administration, customer service, and/or real estate, with a strong ability to articulate and professionally handle interaction with customers, team members, trade partners, and the general public. You will be responsible for capturing and converting online customer traffic into prospects for our builder partners, guiding customers through our sales process, and educating them on the desired area, builder background, and community of interest.

Responsibilities
  • Capture and convert online customer traffic into prospects for our builder partners.
  • Guide the customer through New Home Star's sales process with the goal of scheduling an appointment with the designated onsite agent.
  • Educate the customer on the desired area, builder background, and community of interest.
  • Build rapport with customers to determine purchase timeline, income preference, and needs.
  • Possess thorough knowledge of builder partner's company, communities, floor plans, option pricing, and areas where homes are being built.
  • Work alongside onsite agents and NHS online concierge teammates to give the best experience to online prospects that visit the community.
  • Schedule follow-up communication with prospects to ensure they have all of their questions answered.
  • Management of the online prospect CRM system.
  • Work alongside the marketing department to create marketing campaigns that keep online prospects engaged with the builder client.
  • Provide high-level customer service and communication through email, text, phone calls, live chat, etc.).
  • Provide excellent response time when following up with digital leads (same day response).
  • Develop relationships with builder management, associates, and marketing representatives.
  • Monitor online website to ensure builder's information is up to date.
  • Attend weekly online sales meetings and virtual workshops to provide valuable feedback on the online sales process.
  • If dedicated to a specific builder, attend sales team meetings weekly and provide feedback to the online sales department.
  • Develop online sales strategies and best practices.
Requirements
  • Able to work on a Pacific time zone schedule.
  • Strong people skills and the ability to articulate and professionally handle interaction with customers, team members, trade partners, and the general public.
  • Proficient computer knowledge/skills (i.e., MS Office Suite such as Excel, Word, and PowerPoint).
  • Extreme attention to detail and time management skills are a necessity.
  • Night and Weekend availability.
  • Prior sales, real estate, and/or construction/permitting experience is preferred.
  • Bachelor's degree or higher is preferred.
  • Background checks required.
Why New Home Star?

At New Home Star, our number one core value is to provide excellent careers for our people. By joining our team, you will see this value emphasized in all aspects of your career.

We offer a comprehensive benefits package, including salary-based compensation, bonuses, paid time off, paid sick and safe time, paid company holidays, medical insurance, health savings account, flexible spending account, dental insurance, vision insurance, life insurance, short-term disability insurance, employee assistance program, 401(k) retirement plan, paid parental leave, and available discounts for daily and splurge expenses.

We are an equal opportunity employer and do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.