Patient Registration and Technical Support Specialist

2 weeks ago


Douglas, Georgia, United States Coffee Regional Medical C Full time
Job Overview

Coffee Regional Medical Center

Position Title: Registrar/Tech Assistant

Position Summary:

The role of the Registrar/Tech Assistant is crucial in fostering positive interactions with patients, families, and healthcare professionals. This position requires a blend of administrative proficiency and customer service excellence.

Key Responsibilities:

  • Facilitate the registration process for outpatients undergoing radiological examinations.
  • Perform various administrative duties within the department to ensure smooth operations.

Performance Evaluation:

Regular evaluations will be conducted to align individual performance with departmental and organizational objectives. This process emphasizes the importance of communication between management and staff, ensuring that employees have a clear understanding of their performance metrics.

Qualifications:

A. Knowledge, Skills, and Abilities:

  • Exceptional customer service capabilities.
  • Proficient in reading and comprehending the English language.
  • Strong critical thinking and analytical skills, capable of working independently.
  • Ability to manage high-stress situations effectively while communicating objectives clearly.
  • Strong organizational skills with the ability to prioritize tasks efficiently.
  • Excellent verbal and written communication skills.
  • Self-motivated and capable of working autonomously.
  • Adaptability to learn and evolve with job requirements.
  • Commitment to maintaining confidentiality of sensitive information.
  • Basic computer skills are essential.
  • Physical capability to perform light lifting and mobility tasks.
  • Adherence to safety and operational guidelines.
  • Consistent attendance to meet job standards.

B. Education:

  • High School Diploma or GED is mandatory.
  • Vocational or college education is preferred.
  • CPAR certification is required within one year of employment.

C. Experience:

  • Understanding of current registration concepts with the ability to execute tasks accurately and promptly.
  • Prior customer service experience is essential.
  • Familiarity with third-party billing and reimbursement processes is advantageous.
  • Previous experience in a healthcare setting is preferred.
  • Experience in accounts receivable or billing is beneficial.

D. Interpersonal Skills:

Strong interpersonal skills are necessary for effective collaboration with colleagues and patients.

E. Technical Skills:

Proficiency in using computer systems and relevant software is required.

F. Physical Requirements:

This position is primarily sedentary, requiring the ability to exert up to 10 lbs. of force occasionally.

G. Other Qualifications:

  • Ability to maintain a professional demeanor in all interactions.
  • Strong analytical and organizational skills are necessary.
  • Effective communication skills, both written and verbal, are essential.
  • Knowledge of medical terminology is a plus.
  • Basic math skills are required for the role.

Conclusion:

The Registrar/Tech Assistant plays a vital role in ensuring efficient patient registration and support services, contributing to the overall success of the healthcare team at Coffee Regional Medical Center.



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