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Night Auditor

2 months ago

Myrtle Beach, South Carolina, United States Ocean Reef Resort Full time
Job Title: Night Auditor

The Night Auditor is a key member of our Ocean Reef Resort team, responsible for ensuring the smooth operation of our front office during the overnight hours. As a Night Auditor, you will be the first point of contact for guests and will be responsible for maintaining the highest level of quality guest care.

Key Responsibilities:
  • Oversee activities of all overnight staff, including Housekeeping, Loss Prevention, PBX, and Maintenance.
  • Prepare summary of cash, check and credit card activity.
  • Accurately perform all overnight audit reports and procedures according to property and company policy.
  • Handle guest issues or complaints, using appropriate service recovery methods.
  • Execute policies and procedures for the front office, including following rate programs.
  • Respond to emergency situations and immediately notify GSM, Resort Manager, or General Manager, when appropriate.
  • Communicate overnight events and issues to the management team by completing the Night Auditors Report.
  • Assist in maintaining a safe and secure environment; report suspicious persons, activities and/or hazardous conditions to the Loss Prevention department.
  • Report any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager.
Requirements:
  • Weekend availability and the ability to work 5pm - 1am.
  • Ability to anticipate guest needs, change direction quickly, and multi-task.
  • Uses independent judgment and possesses solid decision-making skills.
  • Proficient with general office PC applications (i.e., word processing, spreadsheets, and databases).
  • Proven job reliability, diligence, dedication, and attention to detail.
  • Passion for providing exceptional service to guests and team members.
  • Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette.
  • Responsibility, honesty, teamwork and collaboration.
What We Offer:
  • Weekly pay.
  • Medical, Dental, and Vision coverage options.
  • Paid Time Off.
  • 401(k) retirement plan with company match.
  • Paid Parental Leave (10 weeks).
  • Bereavement Leave and Jury Duty Pay.
  • Life Insurance Benefit.
  • Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability.
  • Employee Assistance Program.
  • David L. Brittain Scholarship Program.
  • Local Attraction Discounts.
  • Associate Referral Program.
  • Tuition Reimbursement.
  • Resort Accommodations Discount.