Reservations Coordinator

Cabot Citrus Farms is a luxury golf destination seeking a highly skilled Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for building strong relationships with guests, team members, and community stakeholders, ensuring a safe and enjoyable experience for all.

• Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
• Manage itinerary planning, including coordinating all aspects of the guest journey.
• Field general inquiries and direct calls to the appropriate department.
• Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
• Possess proficiency with all systems and software.
• Proficiency with all systems and processes to be able to train the Reservations team members.
• Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
• Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
• Comfort with upselling and promoting a variety of premium products.
• Address and resolve guest service issues in a positive manner.
• Block special request reservations VIP reservations and/or room assignments.
• Maintain and organize both hotel and guest information, whether on a computer or regular file system.
• Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.

• Bachelor's degree or equivalent working experience required.
• Strong ability to multitask and complete multiple assignments simultaneously.
• At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
• Familiarity with PBX operations and internal guest communication systems a plus.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires excellent communication skills, both verbal and written.
• Takes a proactive approach towards decision-making and resolving challenges.
• Takes initiative and makes suggestions to solve problems.
• Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
• Experience in a golf property preferred.
• Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
• Comprehension of the reservation sales process.
• Analytical approach to problem solving.
• Dynamic, enthusiastic, and innovative leader who thrives under pressure.
• Skilled in service recovery, consistent guest follow and follow through.
• Ability to maintain confidentiality and discretion, especially with high-profile individuals.

• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
• Ability to work long hours sitting or standing at a desk in an office setting.
• Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
• Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Golf Privileges
• Employee Discount Program
• And much more