Reservations Agent

Cabot is a renowned developer and operator of diverse residential, resort, golf, and master-planned communities. With a portfolio that includes Cabot Cape Breton in Nova Scotia, Cabot Citrus Farms in Florida, and Cabot Highlands in Scotland, Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings, and boutique resort lifestyle.

As a Reservations Agent, you will be a key member of the Cabot Citrus Farms team, responsible for building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes, combined with your attentiveness, efficiency, and commitment, will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners and guests.

• Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities
• Manage itinerary planning, including coordinating all aspects of the guest journey
• Field general inquiries and direct calls to the appropriate department
• Organizing and cataloging CRM data, including guest information and relevant questions and preferences
• Possess proficiency with all systems and software
• Proficiency with all systems and processes to be able to train the Reservations team members
• Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests
• Communicate effectively both verbally and in writing with internal and external guests, as well as other departments
• Comfort with upselling and promoting a variety of premium products
• Address and resolve guest service issues in a positive manner
• Block special request reservations, VIP reservations, and/or room assignments
• Maintain and organize both hotel and guest information, whether on a computer or regular file system
• Answer questions concerning reservations for employees of other departments, including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office

• Bachelor's degree or equivalent working experience required
• Strong ability to multitask and complete multiple assignments simultaneously
• At least 1 year of Reservations Agent experience or other Hospitality related experience is required
• Familiarity with PBX operations and internal guest communication systems a plus
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Requires excellent communication skills, both verbal and written
• Takes a proactive approach towards decision-making and resolving challenges
• Takes initiative and makes suggestions to solve problems
• Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests
• Experience in a golf property preferred
• Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet
• Comprehension of the reservation sales process
• Analytical approach to problem solving
• Dynamic, enthusiastic, and innovative leader who thrives under pressure
• Skilled in service recovery, consistent guest follow and follow through
• Ability to maintain confidentiality and discretion, especially with high-profile individuals