Customer Service Representative

1 week ago


Alma, Michigan, United States Mercantile Bank Full time
Job Description

Mercantile Bank is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Alma, MI. As a key member of our retail banking team, you will be responsible for providing exceptional sales and service experiences to our customers, building strong relationships, and driving business growth.

About Us

Mercantile Bank is a leading financial institution dedicated to delivering innovative financial solutions that empower individuals and businesses to achieve their goals. With a strong commitment to community involvement and employee development, we strive to create a positive impact on the lives of our customers and employees.

Responsibilities and Daily Duties

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build strong relationships with customers, understanding their financial needs and providing tailored solutions to meet their goals.
  • Work collaboratively with the sales team to identify opportunities for growth and drive business results.
  • Stay up-to-date on banking products and services, providing accurate information and recommendations to customers.
  • Participate in community events and activities, promoting Mercantile Bank's brand and values.

Requirements and Qualifications

  • High School Diploma or equivalent required.
  • 2 years' experience in customer service or sales environment preferred.
  • Experience with needs-based selling and providing exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.

Work Schedule

This position works banking hours Monday - Friday, 8:30 am - 5:30 pm, with some Saturdays required. Community activities may require evening and weekend hours. Day travel may be required for meetings and training.

Equal Employment Opportunity

Mercantile Bank is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives.



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