Customer Service Representative
3 days ago
Mercantile Bank is seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional sales and service experiences to our customers, building strong relationships, and driving business growth.
About Us
Mercantile Bank is a leading financial institution dedicated to delivering innovative solutions that empower individuals and businesses to achieve their goals. With a strong commitment to community involvement and employee development, we strive to create a positive impact on the lives of our customers and employees.
Responsibilities and Daily Duties
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Build strong relationships with customers, understanding their financial needs and providing tailored solutions to meet their goals.
- Work collaboratively with colleagues to achieve sales and service targets, driving business growth and revenue.
- Stay up-to-date with banking products and services, providing expert advice and guidance to customers.
- Participate in community activities and events, promoting Mercantile Bank's brand and values.
Requirements and Qualifications
- High School Diploma or equivalent.
- 2 years' experience in customer service in a retail sales environment.
- Experience with needs-based selling and providing exceptional customer service.
- Experience working in Retail Banking is preferred.
Work Schedule
This role requires a flexible schedule, with regular banking hours Monday to Friday, 8:30 am to 5:30 pm. Some Saturdays may be required, and community activities may involve evening and weekend hours.
Equal Employment Opportunity
Mercantile Bank is an equal opportunity employer, committed to maintaining a diverse and inclusive workforce. We welcome applications from individuals with diverse backgrounds, perspectives, and experiences.
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