Patient Service Coordinator

3 weeks ago


Coldwater, Michigan, United States ProMedica Full time
Job Title

Medical Office Coordinator - Patient Safety Specialist

Job Summary

We are seeking a highly skilled Medical Office Coordinator to join our team at ProMedica. As a key member of our patient-centric care delivery model, you will play a critical role in ensuring high-quality service and patient satisfaction in our office setting.

Key Responsibilities
  • Register new patients and verify patient demographics and insurance information
  • Answer and/or triage patient telephone calls, record messages, and obtain necessary instructions from providers
  • Coordinate scheduling of patient appointments and reschedule as requested by providers
  • Collect co-payments, deductibles, or visit fees, as well as outstanding balances
  • Provide excellent patient service by documenting information accurately and efficiently
  • Communicate professionally with patients, providers, and coworkers
  • Maintain the provider schedule to meet customer service, access, and productivity standards
  • Assist clinical staff and/or providers with outgoing phone calls and other tasks as needed
Requirements
  • High school graduate or equivalent
  • Ability to understand directions, communicate, and respond to inquiries
  • General computer and typing proficiency
  • Independent judgment and excellent interpersonal skills
  • Minimum of 1 year experience in a customer service or clerical setting
About ProMedica

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. We are committed to delivering high-quality, patient-centered care and are seeking individuals who share our values and commitment to excellence.



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