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Customer Service Representative

2 months ago

Andover, Kansas, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and assisting in achieving sales and profit goals.

Key Responsibilities
  • Customer Service: Create a welcoming and inclusive environment for customers, answering questions and providing product information to ensure a positive shopping experience.
  • Product Knowledge: Gain and maintain knowledge of products sold in the department, including features, benefits, and pricing.
  • Sampling and Recommendations: Offer product samples to customers and make recommendations to help them discover new items or find products they need.
  • Store Maintenance: Label, stock, and inventory department merchandise, and report any discrepancies to the department manager.
  • Teamwork: Work cooperatively with colleagues to achieve sales and profit goals, and provide support and assistance to customers and colleagues as needed.
Requirements
  • Retail Experience: Previous experience in a retail environment is preferred.
  • Communication Skills: Effective communication skills, including the ability to interact with customers and colleagues in a professional and courteous manner.
  • Math Skills: Basic math skills, including the ability to handle cash and operate a point-of-sale system.
About Us

Kroger is a leading retailer with a rich history of innovation and a commitment to feeding the human spirit. We are proud to serve customers in over 60 stores throughout Kansas, and we are dedicated to providing a positive and inclusive work environment for our employees.