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Housekeeping Operations Manager

2 months ago

Murfreesboro, United States Residence Inn Murfreesboro Full time
Job Overview

Position: Executive Housekeeper

Company Culture:

At Residence Inn Murfreesboro, we pride ourselves on fostering an entrepreneurial spirit where creativity knows no bounds. Our commitment to diversity and teamwork shapes our workplace, allowing each associate to shine and contribute to our exceptional service. We believe in continuous learning and improvement, ensuring that our team remains engaged and motivated. Our dedication to hard work and inclusivity creates outstanding experiences for our guests. Additionally, we actively participate in community initiatives, reinforcing our belief that we are integral to the neighborhoods we serve.

Role Responsibilities:

The Executive Housekeeper is tasked with overseeing the daily operations of the housekeeping department, ensuring that we consistently deliver exceptional guest experiences while maintaining financial success. This role requires a hands-on approach, embodying our philosophy of 'ONE TEAM. ONE VISION.' The Executive Housekeeper will also innovate strategies that align with our mission to be the premier hotel company in the region.

Key Duties Include:

  • Promote and engage in internal development programs.
  • Exemplify and uphold our company culture.
  • Achieve and surpass company objectives and performance metrics.
  • Complete all mandatory training sessions.
  • Follow all standard operating procedures and brand-specific guidelines.
  • Assist management with additional tasks to enhance hotel operations and guest services.
  • Deliver personalized and friendly service to all guests and team members.
  • Schedule housekeeping staff based on occupancy forecasts.
  • Recruit, train, and supervise housekeeping and laundry personnel in collaboration with the General Manager, adhering to brand standards.
  • Conduct timely evaluations and manage staff performance.
  • Ensure the cleanliness of guest rooms and public areas, reporting any maintenance issues promptly.
  • Conduct inspections of rooms and public spaces to ensure compliance with cleanliness standards.
  • Document discrepancies noted in the night auditor's reports.
  • Report any unusual incidents that may indicate potential issues.
  • Ensure the secure return of keys and key cards.
  • Maintain the lost and found inventory and records.
  • Manage linen and uniform inventories, conducting monthly assessments and ordering supplies as needed with General Manager approval.
  • Possess knowledge of other departments and demonstrate a willingness to assist.
  • Act as a liaison between front desk operations and housekeeping.
  • Address guest inquiries and feedback in a courteous manner.
  • Maintain comprehensive knowledge of health and safety protocols.

Essential Qualifications:

  • Maintain confidentiality regarding company operations, including financial and personnel matters.
  • Ensure the safety and security of guests, associates, and hotel property.
  • Understand fire alarm systems and emergency procedures.
  • Be available for scheduled shifts as required.
  • Communicate effectively in writing and verbally.
  • Adapt to a flexible work schedule, including nights, weekends, and holidays.
  • Exhibit strong organizational skills and integrity.
  • Maintain a clean and professional work environment.
  • Work effectively with individuals from diverse backgrounds.
  • Perform physical tasks, including lifting up to 40 pounds.
  • Complete 8-hour shifts in confined spaces.
  • Possess good vision and dexterity for operating equipment.
  • Demonstrate clear communication skills in English.
  • Exhibit the highest standards of integrity and humility, adhering to the Golden Rule.
  • Embrace values of dedication, innovation, respect, excellence, community focus, and service spirit.

Residence Inn Murfreesboro is an equal opportunity employer, committed to creating an inclusive environment for all associates. We celebrate diversity and strive to ensure that everyone feels valued and respected.