Operations Manager

2 months ago

Murfreesboro, Tennessee, United States CEVA Logistics Full time
About the Role

The General Manager - Logistics is responsible for leading the contract(s) and all employees in the growth and development of additional business opportunities with existing customers. Ensure ongoing customer service and maintaining customer relations by focusing on the contract's daily operations based on the needs of the customer.

Key Responsibilities
  • Customer Service and Relations: Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customers' needs. This is accomplished through daily communications with the customer to discuss service needs and potential problems.
  • Profit Objectives: Responsible for attainment of profit objectives of contracts, provides financial analysis and decision making for customers.
  • Business Development: Responsible for the organic growth and development of additional business opportunities with existing customers.
  • Operational Excellence: Ensure safety, maintain quality, establish and monitor cost control programs.
  • Leadership and Collaboration: Lead and foster creative problem solving, develop positive and professional relationships with customers and within contracts.
  • Government and Community Relations: Work with government departments, social groups, etc.
  • Operations Management: Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs.
  • Continuous Improvement: Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
  • Cost Control and Budgeting: Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Through the use of Performance Management projects, guide managerial staff to monitor and control costs on a weekly basis.
Requirements
  • Education and Experience: Bachelor's Degree in Logistics, 3PL or Transportation is required. Master's Degree is preferred. At least 10 years' experience and expertise in operations and business management is required. Minimum of 10 years' experience in managing P&L.
  • Skills: Must be able to read, write and speak English fluently. Ability to communicate and interact effectively with multi-functional and diverse backgrounds. Exceptional written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments. Proficiency in Microsoft Office, internet, web-based and job specific software applications.
  • Characteristics: General management skills around revenue, budgets, EBITA, people skills, customer service skills, fixing operational problems. Experience leading large number facilities, geographically dispersed working through people, retaining and growing business. Excellent planning, time management, collaboration, decision making, and organization skills. Ability to develop short and long-range project planning and effectively communicate information to diverse work groups. Experienced in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.
About CEVA Logistics

CEVA Logistics is a leading global logistics company that provides a wide range of services to customers around the world. We are committed to delivering exceptional customer service and building long-term relationships with our customers. We offer a comprehensive benefits package, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. We value your professional and personal growth, and we offer plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us, and you can stay in the same job family, find a new family to grow in, or find your own path. Join CEVA for a challenging and rewarding career.

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