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Client Relations Specialist

2 months ago

Brentwood, Tennessee, United States Sonic Automotive Full time
Job Overview

Join the team at Sonic Automotive, where we prioritize your professional growth and success. As part of our extensive network of dealerships, we are dedicated to providing you with the resources and support necessary for a fulfilling career.

Position Summary

The Service Advisor plays a crucial role in managing service appointments and recommending essential services to our valued customers.

Key Responsibilities:
  • Coordinate service bookings and gather necessary customer and vehicle information prior to their arrival.
  • Welcome customers promptly and courteously.
  • Prepare detailed and accurate cost estimates for labor and parts, establishing a clear timeline for service completion.
  • Monitor the status of repairs throughout the day, communicating any changes in estimates or timelines to customers, and securing authorization for additional work as needed.
  • Conduct test drives or liaise with technicians as required.
  • Maintain a high level of customer satisfaction, striving to meet or exceed manufacturer standards.
  • Educate customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
  • Achieve dealership standards for productivity in service orders.
  • Comply with all relevant regulations regarding hazardous waste disposal and safety protocols.
  • Adhere to company safety policies and report any incidents to management immediately.
Qualifications:
  • High school diploma or equivalent.
  • Ability to understand and follow instructions effectively.
  • Minimum of two years’ experience in a dealership environment.
  • Basic understanding of vehicle mechanics.
  • ASE certification is a plus.
  • Sales experience is advantageous.
  • Professional appearance and demeanor.
  • Strong verbal and written communication skills.
  • Must be authorized to work in the USA.
  • Commitment to safety in all job functions.
  • Ability to pass pre-employment assessments, including background checks and drug tests.
Additional Information

At Sonic Automotive, we believe in fostering a collaborative work environment that encourages internal advancement and professional development. Enjoy competitive pay, comprehensive training, and exceptional benefits as you embark on a rewarding career in the automotive industry.