Satcom Field Service Engineer

15 hours ago

Pearl Harbor Hawaii USA, United States Serco North America Full time
Job Title: Satcom Field Service Engineer

At Serco North America, we are seeking a highly skilled Satcom Field Service Engineer to join our team. As a key member of our team, you will be responsible for providing expert-level technical support and maintenance for our satellite communication systems.

Key Responsibilities:
  • Provide on-the-job training and instruction on Satcom operations, maintenance, and repair.
  • Develop, plan, coordinate, and conduct site visits and technical evaluations.
  • Report design, reliability, and maintenance problems to program management.
  • Support new system installations, integrations, and upgrades.
  • Install, troubleshoot, maintain, and repair products and equipment.
  • Establish testing protocols and standards, providing training and guidance to engineers and technicians.
  • Test interoperability of systems, measure transmission/outputs, troubleshoot, and resolve issues, and maintain detailed evaluation and repair reports.
  • Provide innovative solutions to complex functional problems that impact function's success.
  • Lead tasks, including planning, execution, staff oversight, and status reporting for significant initiatives.
  • Lead and direct the work of others.
Requirements:
  • Active Secret clearance.
  • US Citizenship.
  • Ability to obtain and maintain a CAC (Common Access Card).
  • Ability to successfully pass a drug/background screening.
  • Bachelor's Degree or High School Diploma/GED and 4 additional years of experience in the field.
  • 5 years of experience.
  • Effective interpersonal and communication (verbal and written) skills.
  • Ability to analyze, troubleshoot, and repair Satcom systems as an individual and in team situations.
  • Ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment.
  • Ability to promptly respond to telephone and email requests for technical support.
  • Ability to travel up to 25% as necessary.
Desired Experience and Skills:
  • Active Top Secret Clearance.
  • Trade school or military training in industrial engineering, electronics technology, information systems, computer science, or other related technical field (preferred).
  • Navy SATCOM troubleshooting and/or customer service experience providing technical support to engineers in areas of research, design, development, testing, or manufacturing process improvement.
  • Satellite communication (SATCOM) systems operations, maintenance, and repair in shipboard, submarine, and shore-based environments.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about supporting and working with our military and sailors, and you have the skills and experience we are looking for, please submit your application now for immediate consideration.

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