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Customer Service Representative Position

1 month ago

Coon Rapids, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview

The Customer Service Representative will play a pivotal role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:
  • Deliver superior customer service through greeting members, prospective members, and guests with a friendly demeanor.
  • Manage front desk activities including answering phones, assisting callers, checking members into the system, facilitating new member sign-ups, and conducting tours.
  • Address member inquiries and concerns in a timely and professional manner, escalating issues as necessary.
  • Maintain a clean and organized club environment.
Requirements
  • Previous customer service experience is highly desirable.
  • Basic computer proficiency is essential.
  • A genuine passion for fitness and health.
  • Excellent communication and interpersonal skills.
  • Punctuality and reliability are crucial.
Physical Demands
  • Continuous standing and walking throughout shifts.
  • Regular talking to members and colleagues during shifts.
  • Occasional lifting of up to 50 pounds.
  • Exposure to occasional cleaning products.
Benefits
  • An Employee Recognition Program that acknowledges outstanding contributions.
  • Opportunities for career advancement within the company.