Operations Support Watch Officer

3 weeks ago

Fort Greely, Alaska, United States Strategic Alliance Business Group LLC Full time
Job Description

Strategic Alliance Business Group LLC (SABG) is a leading provider of technical support services to government and commercial customers. We are seeking a highly skilled Operations Support Watch Officer to join our team at the Ground-based Midcourse Defense (GMD) Operations Support Center (AOSC) in Ft. Greely, Alaska.

Job Summary:

The Operations Support Watch Officer will be responsible for leading 24/7/365 AOSC operations, including monitoring, deconfliction, coordination, execution, and timely reporting of significant events and activities supporting development efforts, operation, and support activities, and daily operations of the Missile Defense System (MDS).

Key Responsibilities:

  • Establish and manage employee work schedules to ensure the 24/7/365 Operations Desk is continually staffed with highly trained and qualified Watch Officers/Operations Support Analysts.
  • Lead as the Subject Matter Expert (SME) and primary point of contact, having overall responsibility for activities in the AOSC.
  • Use the BMDS Scheduled Activity Tool (BSAT), Integrated Scheduling Tool (IST), and direct coordination with Combatant Command GM managers for real-time coordination and confirmation of scheduled/unscheduled asset maintenance actions and changes in MDS configuration.
  • Determine the appropriate reporting document for various situations and forward reports to ensure GM leadership is kept properly apprised of events: Critical Information Report (CIR), Logistics Report (LOGREP), Status Reports, written and telephonic notification when necessary.
  • Provide professional presentations to senior leaders.
  • Execute hands-on control of daily events through participation in numerous telephonic coordination conferences to define scope of work, assess mission impacts, and either recommend approval or provide justification to defer actions to the BMDS Watch Officer (BWO).
  • Track maintenance and development activities using the Weekly Activity Message (WAM).
  • Enter LOGREPs into the Missile Defense Reporting System (MDRS) to properly document any system outages as well as Warfighter System Availability studies. On occasion, the Operations Support Watch Officer supports data pulls from MDRS to help support system analysis.

Requirements:

  • Bachelor's Degree and 10+ years' experience analyzing and reporting operational activities, to include collecting, analyzing, and reporting operational readiness data and impacts, collecting and disseminating critical incidents and significant events, understanding and communicating asset management and configuration management impacts on a major weapon system, assessing information and making critical decisions.
  • 5+ years' experience leading complex teams in an operational environment.
  • Must be able to work independently, analyze written and oral instructions regarding planned and unscheduled maintenance events and assess impacts of these events on BMDS mission readiness.
  • Must be a self-starter, detail-oriented, able to support multiple projects, possess excellent communication skills, work well within a team, interact with multiple levels of management, and be able to manage customer and contractor relationships.
  • Ability to organize and prioritize work.
  • Possess exceptionally strong writing skills.

Clearance: Must possess a Secret clearance.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies: problem-solving, written communication, diversity, ethics, planning/organizing, professionalism, language skills, mathematical skills, and reasoning ability.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job duties are performed in a manufacturing/office environment utilizing standard office equipment such as a computer, photocopier, and telephone. The noise level in the work environment is usually low to moderate.

Operations Support Watch Officers work a rotating shift schedule which includes 7 days of 12-hour shifts alternating dayshift and nightshift every other week.

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