Store Operations Manager

5 days ago


Ballwin, Missouri, United States Westlake Hardware, Inc. Full time
Job Description:

At Westlake Ace Hardware, Inc., we are seeking a highly skilled Store Operations Manager to join our team. This is an exciting opportunity for a motivated and experienced professional to take on a leadership role in store operations.

About Us:

We are one of the largest hardware retailers in the United States, with over 150 neighborhood stores located throughout the country. Our company is founded on Core Values that include Service, Passion, Respect, Integrity, Teamwork, and Excellence. We believe that great people make us stand out in our industry, and we are committed to providing a positive and professional work environment for all associates.

Key Responsibilities:
  • Customer Service:
    • Project a positive representation of Westlake Ace Hardware by greeting customers, assisting them with their queries, and thanking them for their business.
    • Proactively assist customers in solving problems and ensure that all calls and pages are answered promptly and effectively.
    • Handle customer complaints professionally and work to resolve issues in a timely manner.
  • Store Operations:
    • Supervise the general operations of the entire store, including opening and closing procedures.
    • Assist with the implementation of Store Support Center programs and help ensure successful Loss Prevention, Safety, and Internal Audits.
    • Work closely with the General Manager and Assistant Managers to achieve company goals and objectives.
    • Communicate any operational or managerial issues to the General Manager in a timely manner.
  • Inventory and Merchandising:
    • Help ensure that forklift operations and receiving are completed safely and efficiently.
    • Assist with the maintenance of back stock levels and ensure that cycle counts and negative on-hand reports are completed accurately.
    • Present a clean and orderly sales floor, including end caps and promotional merchandising.
  • Leadership:
    • Manage all aspects of store operations in the absence of the General Manager or Assistant Managers.
    • Lead by example, be approachable by all associates and customers, and participate in store meetings.
    • Assist in training of all associates and communicate any merchandising, cost control, or sales ideas to the General Manager for follow-up.
Requirements:
  • A high school diploma or GED equivalent.
  • Previous retail management experience, preferably in a hardware store environment.
  • The ability to lift up to 25 pounds, stand, walk, and climb stairs.
Compensation:

$15-$16 per hour


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