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Healthcare Customer Support Specialist
2 months ago
Acentra Health is dedicated to enhancing health outcomes through innovative technology and expert services. Our mission focuses on delivering impactful health solutions.
Position Summary:
Acentra Health is seeking a Customer Service Representative who will play a crucial role in assisting vulnerable populations in accessing necessary healthcare services. The ideal candidate will possess empathy, excellent listening skills, and a passion for helping others. This position offers a blend of remote work and in-person collaboration.
Key Responsibilities:
- Maintain a thorough understanding of internal policies and operational procedures.
- Utilize automated systems for information logging and retrieval.
- Ensure timely and accurate data entry of electronic communications.
- Handle inquiries from clients and providers via various communication channels.
- Respond to calls and complaints with professionalism and accuracy.
- Engage with healthcare facilities, medical professionals, and program participants.
- Investigate and resolve customer issues effectively.
- Escalate complex situations to the appropriate personnel.
- Meet departmental standards for call volume and service quality.
- Initiate client files by gathering and entering relevant information.
- Act as a liaison between supervisory staff and external healthcare providers.
- Document call details and maintain logs of interactions.
Qualifications:
- High School Diploma or equivalent education.
- Familiarity with medical terminology.
- Experience in customer service within a call center environment.
- Fluent English communication skills.
- Proficient in using phone systems and electronic equipment.
- Ability to multitask while engaging in telephone conversations.
- Capability to remain composed and courteous in challenging situations.
- Strong verbal and listening skills for effective customer service.
- Proficient in Microsoft Office applications.
Preferred Qualifications:
- Bilingual in Spanish and English.
Why Choose Acentra Health?
We are a collective of dedicated professionals committed to redefining healthcare standards. Our organization is recognized as a vital partner in enhancing health outcomes for various stakeholders.
Benefits:
We offer a comprehensive benefits package designed to support your career and personal life, including health plans, paid time off, retirement savings, and educational assistance.
Compensation:
The hourly pay range for this position is $17.55 to $18.50, based on experience and skill level.
Equal Opportunity Employer:
Acentra Health is an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without discrimination.
