Financial Service Representative
2 weeks ago
The Availa Bank is a forward-thinking financial institution dedicated to providing top-notch customer service. We believe in empowering our employees to deliver exceptional experiences, drive financial success for our clients, and make a positive impact in the communities we serve.
About the Job
We are seeking an experienced Financial Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for handling a wide range of inquiries and requests from customers via phone, email, and chat. Your excellent communication skills, combined with your ability to multitask and work in a fast-paced environment, will enable you to provide timely and effective solutions to our customers' needs.
Job Responsibilities
- Provide exceptional customer service by addressing customer inquiries and resolving issues in a professional and courteous manner.
- Assist customers with routine account-related requests, including answering questions about accounts, statements, online banking features, and other customer needs.
- Direct customers to the appropriate staff or department within the bank when necessary.
- Cross-sell bank products and services to current and potential customers.
- Process functions such as creating new online banking letters, address changes in bill pay and online banking, verifying and reporting account balances, and completing Checkback processes.
Requirements
To be successful in this role, you will need to possess:
- A high school diploma or equivalent.
- Previous experience in accounting or banking, preferably in a customer-facing role.
- Exceptional oral, written, and interpersonal communication skills.
- The ability to multitask in a fast-paced environment.
- Maintain a complete understanding of regulatory and compliance policies and procedures.
- Exhibit patience, remain personable, and provide a positive experience.
Benefits
As a valued member of our team, you will enjoy a rich selection of benefits that can be personalized to support you and your family's needs, including medical, dental & vision plans, option for health savings account (HSA), life insurance, 401K and employee stock ownership plan (ESOP), company-paid short & long-term disability insurance, flexible spending account (FSA) & dependent care, eligibility for tuition assistance and discounts, and employee assistance program (EAP).
Salary
$45,000 - $60,000 per annum
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