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Front Desk Representative

2 months ago

Alpharetta, United States Marriott Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Experience Specialist to join our team at Courtyard Atlanta Alpharetta. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds the expectations of our guests.

Key Responsibilities
  • Process guest arrivals and departures in a timely and efficient manner
  • Provide personalized service to guests, responding to their needs and resolving any issues that may arise
  • Manage guest requests and complaints in a professional and courteous manner
  • Collaborate with other hotel departments to ensure seamless guest experiences
  • Maintain accurate records and reports, including guest information and hotel operations
Requirements
  • High school diploma or equivalent required
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Physical ability to stand for long periods and move around the hotel
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance