Customer Service Representative

5 days ago


Ellijay, Georgia, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist at The Sherwin-Williams Company. As a key member of our retail store team, you will play a critical role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to wholesale and retail customers, ensuring their needs are met and exceeded.
  • Sales and Merchandising: Assist customers in selecting the right products and services, and process sales transactions accurately and efficiently.
  • Inventory Management: Maintain accurate inventory levels, restock shelves, and ensure a clean and organized store environment.
  • Team Collaboration: Work closely with colleagues to achieve sales goals, share knowledge, and support each other in delivering excellent customer service.
  • Continuous Learning: Stay up-to-date on product features, company policies, and industry trends to provide expert advice to customers.
Requirements
  • Age and Authorization: Must be at least 18 years old and legally authorized to work in the country of employment.
  • Physical Demands: Able to lift up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation.
  • Availability: Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Driver's License: Valid, unrestricted driver's license.
  • Education: High school diploma or equivalent.
  • Experience: At least one year of experience in a delivery, retail, or customer service role.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language, including Spanish.


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