Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their overall satisfaction with our products and services.
Key Responsibilities- Customer Service: Provide prompt and professional service to customers via phone, email, and in-person interactions.
- Issue Resolution: Resolve customer complaints and issues in a timely and effective manner, ensuring customer satisfaction and loyalty.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including propane delivery, water conditioning, and other related offerings.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery and resolution of customer issues.
- Documentation: Accurately document customer interactions, issues, and resolutions in our customer relationship management system.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Experience: Minimum 3 years of customer service experience in a fast-paced environment; experience in the energy or propane industry a plus.
- Skills: Excellent communication and interpersonal skills; ability to work in a team environment; strong problem-solving and analytical skills; proficiency in Microsoft Office and customer relationship management software.
- Competitive Compensation: Competitive salary and benefits package, including medical, vision, and dental insurance, 401(k) retirement plan, and paid time off.
- Opportunities for Growth: Opportunities for career advancement and professional development in a dynamic and growing company.
- Collaborative Work Environment: Collaborative and supportive work environment with a team of dedicated professionals who share a passion for delivering exceptional customer service.
At DCC Propane, LLC, we value our employees and strive to create a work environment that is inclusive, supportive, and rewarding. We offer a comprehensive benefits package, opportunities for career growth and development, and a collaborative work environment that fosters teamwork and innovation. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team.
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