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Food Service Operations Manager

2 months ago

West Palm Beach, Florida, United States HCA Florida JFK North Hospital Full time
Job Summary

The Food Service Supervisor under the direct supervision of the Director, performs those duties directly involved with a variety of Food and Nutritional Services procedures. Has primary responsibility for ensuring departmental functions are completed in a timely and efficient manner. Operates equipment safely. Maintains a high level of compliance to performance standards in conducting daily business operations. Sets priorities for the staff; ensures projects are completed; performs regular inspections of assigned areas; maintains documentation required for regulatory compliance; provides training and counseling to employees; ensures hospital policies are followed and corrects violations appropriately

Key Responsibilities
  • Supervise the accurate and prompt delivery of menus, meals/feedings, snacks and other items to all patient care units daily.
  • Ensures that patients food preferences are being met, and special attention is given to cultural and religious preferences as it relates to food.
  • Oversees the patient trayline area in an efficient and effective manner as well as supervising the activities of the Food Service Workers.
  • Ensures that patient safety initiatives are adhered to at all times (i.e. red rules, proper patient food temperatures, and diet accuracy).
  • Ensures that employee schedules are completed and posted per department and hospital policies and procedures.
  • Mentors employees to ensure that they adhere to safe food handling procedures as dictated by both internal and external standards.
  • Completes / oversees daily supervisory quality of care reports, temperature logs, and hand washing logs.
  • Checks daily census and ensures staff is allocated accordingly to maximize productivity.
  • Coordinate with the Nursing Supervisors to set priorities of food delivery services to patients.
  • Assists in keeping the department and supply room clean; helps to stock necessary food and supplies and maintains adequate inventory levels.
  • Performs quality assessments and reviews with the appropriate staff members to identify opportunities to praise and/or corrective action.
  • Sets short-term and long-term goals for Food and Nutritional staff, both individually and as a group.
  • Maintains equipment log when repairs or monthly service occurs with kitchen equipment.
  • Monitors employees time and attendance; records and takes necessary steps to correct behavior which violates hospital policy.
  • Ensures that all food service equipment is properly stored when not in use.
  • Assists with general duties of the Food and Nutritional staff when necessary to maximize the efforts of the department.
  • Conduct training with employees on a yearly basis and as needed for department needs.
  • Responds to emergencies when requested (which may or may not include issues specific to the department), noting problems, action taken, and recommendations to avoid a similar incidents in the future.
  • Demonstrates knowledge of, or ability to ascertain, information regarding but not limited to federal, state, and hospital standards.
Requirements
  • High School Diploma or its equivalent, preferred
  • Three years of supervisor experience in healthcare food and nutrition services preferred