Customer Experience Director

2 weeks ago


Leominster, Massachusetts, United States Monro Inc. Full time
Job Description:

As a Store Manager at Monro Inc., you will be responsible for leading a dynamic team of automotive professionals, driving sales growth, and delivering exceptional customer experiences. If you possess excellent leadership skills, a passion for customer service, and a proven track record of success in retail or automotive sales, we encourage you to apply.

Responsibilities:

  • Salary: Competitive salary range of $70,000 - $85,000 per year, based on experience and performance
  • Provide training and coaching to ensure teammates have the necessary skills to deliver outstanding customer service
  • Develop and implement sales strategies to achieve revenue targets and improve market share
  • Manage inventory, supplies, and equipment to ensure optimal performance and efficiency
  • Collaborate with district managers to develop and implement regional business plans
  • Address customer complaints and concerns in a timely and professional manner
  • Staying up-to-date with industry trends, product knowledge, and best practices to stay ahead of the competition


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