Customer Experience Ambassador

22 hours ago


Leominster, Massachusetts, United States Planet Fitness - The Core Group Full time
About the Role

We are seeking a Customer Experience Ambassador to join our team at Planet Fitness - The Core Group. This role is responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive experience that exceeds their expectations.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests.
  • Manage front desk operations, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of the club and provide information about our services and amenities.
  • Assist with member account updates and respond to member questions and concerns in a timely and professional manner.
  • Contribute to maintaining a clean and organized club environment.
Requirements
  • Customer service experience preferred.
  • Basic computer skills.
  • A passion for fitness and health.
  • Positive attitude and excellent communication skills.
  • Punctuality and reliability.
  • Ability to work effectively in a team environment.
  • High School diploma/GED equivalent required.
Compensation and Benefits

$38,000 - $48,000 per year, depending on location and experience. Benefits include a free Black Card membership after 90 days of employment and access to medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like pet insurance and Aflac.



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