Customer Experience Manager

6 days ago


White Plains, New York, United States Crescent Services Full time

Job Responsibilities

  • Provide guidance and leadership to Guest Service associates, promoting a positive and inclusive work environment.
  • Greet guests with a warm welcome, using clear and effective communication to understand their needs and preferences.
  • Promptly complete registration processes, ensuring accuracy and attention to detail.
  • Make informed decisions regarding room assignments, balancing guest satisfaction with operational efficiency.
  • Code electronic keys and provide welcome folders containing essential information.
  • Closely manage guest accounts, addressing any issues or concerns in a professional and courteous manner.


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