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Customer Service Advisor

2 months ago

Columbus, Ohio, United States Goodyear Full time

Become a part of Goodyear, a premier tire manufacturer dedicated to innovation and excellence in the automotive sector.

Position Overview:

Key Responsibilities include:

  • Enhance sales and profitability at the store by effectively promoting tires and associated automotive services.
  • Foster strong connections with customers to ensure their satisfaction by accurately addressing their needs.
  • Inform customers about promotions and advertising related to products and services.
  • Take full ownership of customer interactions, from the initial engagement to the completion of service.
  • Participate in promotional merchandising and special events.
  • Clearly communicate warranties, promotions, and advertisements to customers.
  • Provide recommendations to customers based on manufacturer guidelines.
  • Support the Service Manager with relevant information regarding customer vehicles as necessary.
  • Uphold a clean and safe working environment.
  • Execute various manual tasks for extended periods, including lifting, standing, bending, and squatting.

Qualifications:

  • Prior experience in Automotive Customer Service.
  • Valid driver's license.
  • Must be at least 18 years of age.
  • Legal authorization to work in the U.S. without sponsorship.

Preferred Qualifications:

  • High School Diploma or GED.
  • Previous experience in tire sales or automotive service sales.

Ideal Candidate Profile:

  • Strong work ethic and self-motivated.
  • Demonstrates responsibility, dependability, and teamwork.
  • Ability to analyze information, solve problems, and make informed decisions.
  • Capable of following established procedures and guidelines.
  • Willingness to work flexible hours, including weekends and holidays as needed.
  • Commitment to safety policies and procedures.