Honda Service Advisor
1 day ago
At Hendrick Automotive Group, we are seeking a highly motivated and customer-focused Service Advisor to join our team at Darrell Waltrip Honda.
Job Summary:The Service Advisor will be responsible for providing exceptional customer service, ensuring a seamless and efficient service experience, and promoting our dealership's services and products.
Key Responsibilities:- Meet with customers to discuss their service needs and provide recommendations for repairs and maintenance.
- Review and explain estimates to customers, ensuring they understand the work to be performed and the associated costs.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance.
- Monitor and maintain accurate records of customer interactions, service history, and repair orders.
- Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
- Stay up-to-date on dealership promotions, services, and products, and communicate these to customers as appropriate.
- Participate in ongoing training and development to improve knowledge and skills in areas such as customer service, sales, and technical skills.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in automotive service or customer service industries preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, service technicians, and other dealership staff.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic computer skills and knowledge of dealership management systems preferred.
Hendrick Automotive Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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