Honda Service Advisor

1 day ago


Columbus, Ohio, United States Hendrick Automotive Group Full time
Job Title: Service Advisor

At Hendrick Automotive Group, we are seeking a highly motivated and customer-focused Service Advisor to join our team at Darrell Waltrip Honda.

Job Summary:

The Service Advisor will be responsible for providing exceptional customer service, ensuring a seamless and efficient service experience, and promoting our dealership's services and products.

Key Responsibilities:
  • Meet with customers to discuss their service needs and provide recommendations for repairs and maintenance.
  • Review and explain estimates to customers, ensuring they understand the work to be performed and the associated costs.
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance.
  • Monitor and maintain accurate records of customer interactions, service history, and repair orders.
  • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Stay up-to-date on dealership promotions, services, and products, and communicate these to customers as appropriate.
  • Participate in ongoing training and development to improve knowledge and skills in areas such as customer service, sales, and technical skills.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in automotive service or customer service industries preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, service technicians, and other dealership staff.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills and knowledge of dealership management systems preferred.
What We Offer:

Hendrick Automotive Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.


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