Banking Service Representative

7 days ago


Machesney Park, Illinois, United States Midland States Bank Full time
Job Description:

This role is responsible for providing exceptional customer service, processing business and individual banking transactions, and managing cash drawers. The ideal candidate will have a strong understanding of banking products and services, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Process financial transactions, including deposits, withdrawals, and transfers
  • Manage cash drawers, reconcile discrepancies, and balance accounts
  • Provide customer service, answer questions, and resolve issues
  • Cross-sell bank services, identify customer needs, and refer products and services
  • Participate in team meetings, huddles, and coaching sessions to improve performance and knowledge
  • Maintain compliance with bank regulations, policies, and procedures

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to stand for extended periods, lift 25-50 pounds, and travel occasionally
  • Multilingual speakers encouraged to apply

Benefits:

  • Competitive salary range: $17-$17 per year
  • Comprehensive healthcare benefits, well-being programs, and paid time off
  • Opportunities for professional growth, development, and advancement
  • Affirmative Action employer committed to diversity and inclusion


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