Customer Service Representative for Banking Needs

7 days ago


Highland Park, Illinois, United States Qualfon Full time

We are seeking a skilled Customer Service Representative to join our team in Highland Park, MI.

About the Role:

This is an exciting opportunity to work in a fast-paced call center environment where you will be handling inbound communication from our client's members regarding their banking needs.

You will be responsible for fielding phone calls, emails, chats, and social media inquiries, providing outstanding support to existing members, and resolving their issues efficiently.

Key Responsibilities:
  • Handle customer inquiries related to active credit card accounts, assist with monetary transactions, non-monetary and maintenance transactions, and address queries.
  • Utilize resources and systems to conduct research and present customers with resolutions.
  • Adhere to performance metrics and quality standards.
Requirements:
  • 1 year of customer service experience required
  • 1 year of call center experience is required
  • 1 year of banking or financial services experience is strongly preferred
  • High School diploma or GED required; college degree preferred
  • Ability to work onsite in Highland Park and meet attendance requirements
What We Offer:
  • Competitive hourly rate of $19.25/hr
  • MEDICAL, DENTAL benefits, VISION, and life & accident insurance for full-time employees
  • FURTHER YOUR EDUCATION through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon Care Coaches' program
  • PAID time off
  • ONSITE gym and cafeteria
  • Opportunities to earn additional income through incentives
Working with Us:

We strive to create a positive and inclusive work environment that values diversity, equity, and inclusion. As an equal opportunity employer, we welcome applicants from all backgrounds.



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