Customer Support Systems Administrator

2 days ago


Lexington, Kentucky, United States Valvoline Global Full time
Why Valvoline Global Operations?

Valvoline Global is a leading provider of automotive and industrial solutions, creating innovative products and services for partners worldwide. Established in 1866, we introduced the world's first branded motor oil, solidifying our position as a pioneer in the industry.

As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving product innovation and sustainable business solutions.

Our Corporate Values

Our values of care, integrity, passion, and excellence shape everything we do. Living out these values is what makes our company, employees, partners, customers, and communities great.

We're committed to treating all people with care, operating with integrity, striving for excellence in everything we do, and showing passion about delivering on our commitments.

Careers for the Driven

We're looking for a System Administrator I to join our team. As a key member of our Support Center, you'll assist in the management of our CRM, CTI, WFM, and Analytics applications.

Your responsibilities will include developing, deploying, and maintaining our Support Center systems, collaborating with business stakeholders to identify business needs, and providing suggestions to streamline processes while ensuring our platforms are operating efficiently and compliantly.

You'll work directly with vendors and other external contacts during upgrades, platform changes, projects, and other engagements. This role will also assist in the management and utilization of customer data to provide strategic insights, improve the customer experience, and improve agent efficiency.

How You'll Make an Impact
  1. Manage the Support Center CRM, CTI, WFM, and Analytics applications.
  2. Develop, deploy, and maintain these systems.
  3. Collaborate with business stakeholders to evaluate new business needs, provide solution recommendations, and develop/deploy new features and functionality.
  4. Ensure Valvoline has the structure and requirements in place to capture the correct data to handle during customer/consumer interactions.
  5. Ensure the Valvoline Support Center applications are within compliance.

This role requires a quick learner who can become a subject matter expert in our global environment. You'll work directly with vendors and business stakeholders to identify improvements, resolve problems, and coordinate platform upgrades/changes.

This is a business-critical role that requires a high degree of uptime and support, with over 7 million interactions annually.

What You'll Need

Bachelor's degree in information technology, CIS, or a related field required.

2-3 years of experience in IT system administration, contact center preferred.

Must be authorized to work in the U.S.

What Will Set You Apart

Knowledge of Windows Servers and Operating Systems.

Telecom/CTI experience.

Technical trouble shooting, process mapping, and project management skills.

Excellent written and verbal skills.

Experience with budgeting.

Benefits That Drive Themselves

Health insurance plans (medical, dental, vision).

HSA and flexible spending accounts.

401(k).

Incentive opportunity.

Life insurance.

Short and long-term disability insurance.

Paid vacation and holidays.

Employee Assistance Program.

Employee discounts.

Tuition reimbursement.

Adoption assistance.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



  • Lexington, Kentucky, United States Central Business Systems Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to provide administrative support to our team at Central Business Systems, Inc.Key ResponsibilitiesProvide administrative support to ensure efficient operation of the officeSupport managers and employees through various tasks related to organization and...


  • Lexington, Kentucky, United States Central Business Systems Inc Full time

    Job OverviewCentral Business Systems, Inc. is seeking a skilled Administrative Assistant to provide part-time support to our team. As an Administrative Assistant, you will be responsible for ensuring the efficient operation of our office by providing administrative support to our managers and employees. Your duties will include answering phone calls,...


  • Lexington, Kentucky, United States Customer Direct Full time

    Customer Care Agent Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels, including phone, email, and chat.Key...

  • Systems Administrator

    3 weeks ago


    Lexington, Kentucky, United States MIT Lincoln Laboratory Full time

    Job Title: Systems AdministratorMIT Lincoln Laboratory is seeking a highly skilled Systems Administrator to join our dynamic Information Technology (IT) team. As a key member of our team, you will play a critical role in supporting our technical analysis environment, working under the supervision of a senior systems administrator to build and maintain...

  • System Administrator

    3 weeks ago


    Lexington, Kentucky, United States Minuteman Group LLC Full time

    Job Title: System AdministratorAt Minuteman Group LLC, we are seeking a highly skilled System Administrator to join our team. As a key member of our IT department, you will be responsible for providing critical technical support for our security information systems and external information system technical support.Key Responsibilities:Monitor and maintain...

  • System Administrator

    3 weeks ago


    Lexington, Kentucky, United States Minuteman Group LLC Full time

    Job Title: System AdministratorMinuteman Group LLC is seeking a skilled System Administrator to join our team in Lexington, MA. As a System Administrator, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key Responsibilities:Provide technical support and maintenance for computer systems and...

  • Systems Administrator

    10 hours ago


    Lexington, Kentucky, United States MIT Lincoln Laboratory Full time

    Job SummaryMIT Lincoln Laboratory is seeking a highly skilled Systems Administrator to support our technical analysis environment. As a member of our dynamic IT team, you will be responsible for building and maintaining computing and networking infrastructure, providing IT support to analysts, and working under the supervision of a senior systems...


  • Lexington, Kentucky, United States Red River Full time

    Job Title: Linux Systems AdministratorWe are seeking a highly skilled Linux Systems Administrator to join our team at Red River. As a key member of our IT department, you will be responsible for the administration and maintenance of our Linux systems, ensuring they are secure, efficient, and meet the needs of our organization.Key Responsibilities:Implement...

  • System Administrator

    3 weeks ago


    Lexington, Kentucky, United States Minuteman Group LLC Full time

    Job Title: System AdministratorJob Summary:We are seeking a highly skilled System Administrator to join our team at Minuteman Group LLC. As a System Administrator, you will be responsible for the installation, configuration, and maintenance of computer systems, networks, and related infrastructure. You will also be responsible for ensuring the security and...


  • Lexington, Kentucky, United States Red River Full time

    Job Title: Linux Systems AdministratorWe are seeking a highly skilled Linux Systems Administrator to join our team at Red River. As a Linux Systems Administrator, you will be responsible for the installation, configuration, and maintenance of Linux systems, as well as providing technical support and troubleshooting services.Key Responsibilities:Implement and...


  • Lexington, Kentucky, United States Equiliem Full time

    Job Title: Linux Systems AdministratorWe are seeking a highly skilled Linux Systems Administrator to join our team at Equiliem. As a key member of our IT department, you will be responsible for managing, administering, and supporting our IT systems' infrastructure.Key Responsibilities:Configure and maintain physical and virtual servers, as well as researcher...


  • Lexington, Kentucky, United States Judge Group, Inc. Full time

    Job Title: LIMS/MODA Lab Systems Administrator Job Summary: The Judge Group is seeking a highly skilled LIMS/MODA Lab Systems Administrator to join our team. As a key member of our IT department, you will be responsible for managing and maintaining Lab Systems, including LabWare LIMS and MODA. Key Responsibilities: * Maintain and update lab system...


  • Lexington, Kentucky, United States John Galt Staffing Full time

    Job Title: Linux System AdministratorWe are seeking a highly skilled Linux System Administrator to join our team at John Galt Staffing. As a key member of our IT infrastructure team, you will be responsible for the management, administration, and support of all MIT/LL IT systems' infrastructure.Key Responsibilities:Configure and maintain (physical and...


  • Lexington, Kentucky, United States John Galt Staffing Full time

    Job Title: Linux System AdministratorWe are seeking a highly skilled Linux System Administrator to join our team at John Galt Staffing. The successful candidate will be responsible for managing, administering, and supporting all IT systems' infrastructure in our organization.Key Responsibilities:Configure and maintain (physical and virtual) servers and...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job Title: Administrative Systems Engineer IJoin the University of Kentucky team as an Administrative Systems Engineer I, where you will play a vital role in maintaining and optimizing our IT infrastructure. As a key member of our IT team, you will be responsible for managing servers, supporting database systems, assisting with IT projects, and contributing...


  • Lexington, Kentucky, United States MIT Lincoln Laboratory Full time

    The Advanced Electro-Optic Systems Group at MIT Lincoln Laboratory seeks a senior IT professional to join a small team supporting the growing information technology needs of a roughly 50-person group.The role calls for a self-starting mission-focused person who works well with others to support a broad range of IT needs.The successful candidate will take a...


  • Lexington, Kentucky, United States MIT Lincoln Laboratory Full time

    Job Summary:We are seeking a highly skilled Systems Administrator to join our team at MIT Lincoln Laboratory. The ideal candidate will have experience in designing and implementing computer system solutions, including provisioning, configuration, and management of Linux, Windows, and Windows Server.The successful candidate will have a strong understanding of...


  • Lexington, Kentucky, United States MIT Lincoln Laboratory Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Administrator to join our team at MIT Lincoln Laboratory. The ideal candidate will have a strong background in Linux and Windows system administration, with experience in managing and maintaining complex IT systems.Key ResponsibilitiesPerform as a Linux and Windows System Administrator on classified...


  • Lexington, Kentucky, United States Vaco Full time

    Administrative Assistant RoleVaco is seeking an experienced Administrative Assistant to join our team. As an Administrative Assistant, you will play a vital role in supporting our office environment and ensuring the smooth operation of our daily activities.Key Responsibilities:Manage the general office environment, including collecting and distributing...


  • Lexington, Kentucky, United States Syntricate Technologies Full time

    VMWare Administrator RoleThe VMWare Administrator is a key member of our IT team, responsible for managing and optimizing our virtual infrastructure. This includes configuring, deploying, and maintaining network, server, and storage systems using VMware solutions.Key Responsibilities: Ensure robust security measures are in place to protect our virtual...