Customer Support Systems Administrator
2 days ago
Valvoline Global is a leading provider of automotive and industrial solutions, creating innovative products and services for partners worldwide. Established in 1866, we introduced the world's first branded motor oil, solidifying our position as a pioneer in the industry.
As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving product innovation and sustainable business solutions.
Our Corporate ValuesOur values of care, integrity, passion, and excellence shape everything we do. Living out these values is what makes our company, employees, partners, customers, and communities great.
We're committed to treating all people with care, operating with integrity, striving for excellence in everything we do, and showing passion about delivering on our commitments.
Careers for the DrivenWe're looking for a System Administrator I to join our team. As a key member of our Support Center, you'll assist in the management of our CRM, CTI, WFM, and Analytics applications.
Your responsibilities will include developing, deploying, and maintaining our Support Center systems, collaborating with business stakeholders to identify business needs, and providing suggestions to streamline processes while ensuring our platforms are operating efficiently and compliantly.
You'll work directly with vendors and other external contacts during upgrades, platform changes, projects, and other engagements. This role will also assist in the management and utilization of customer data to provide strategic insights, improve the customer experience, and improve agent efficiency.
How You'll Make an Impact- Manage the Support Center CRM, CTI, WFM, and Analytics applications.
- Develop, deploy, and maintain these systems.
- Collaborate with business stakeholders to evaluate new business needs, provide solution recommendations, and develop/deploy new features and functionality.
- Ensure Valvoline has the structure and requirements in place to capture the correct data to handle during customer/consumer interactions.
- Ensure the Valvoline Support Center applications are within compliance.
This role requires a quick learner who can become a subject matter expert in our global environment. You'll work directly with vendors and business stakeholders to identify improvements, resolve problems, and coordinate platform upgrades/changes.
This is a business-critical role that requires a high degree of uptime and support, with over 7 million interactions annually.
What You'll NeedBachelor's degree in information technology, CIS, or a related field required.
2-3 years of experience in IT system administration, contact center preferred.
Must be authorized to work in the U.S.
What Will Set You ApartKnowledge of Windows Servers and Operating Systems.
Telecom/CTI experience.
Technical trouble shooting, process mapping, and project management skills.
Excellent written and verbal skills.
Experience with budgeting.
Benefits That Drive ThemselvesHealth insurance plans (medical, dental, vision).
HSA and flexible spending accounts.
401(k).
Incentive opportunity.
Life insurance.
Short and long-term disability insurance.
Paid vacation and holidays.
Employee Assistance Program.
Employee discounts.
Tuition reimbursement.
Adoption assistance.
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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