Software Support Specialist

2 weeks ago


Cleveland, Ohio, United States MRI Software Full time
About the Role

We are seeking a highly skilled Client Support Analyst to join our MRI Software team. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients, ensuring their software experience is seamless and efficient.

Key Responsibilities
  • Analyze complex software issues and provide timely resolutions to clients
  • Engage with our worldwide client base to understand their needs and preferences
  • Develop and maintain strong relationships with clients to ensure their continued satisfaction
  • Collaborate with internal teams to resolve technical issues and improve software functionality
  • Stay up-to-date with software updates and new features to provide expert guidance to clients
Requirements
  • Previous experience in customer service or technical support
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in software applications and technical tools
What We Offer

At MRI Software, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our benefits package includes:

  • Competitive salary and bonus structure
  • Comprehensive health insurance and wellness programs
  • Generous paid time off and holidays
  • Professional development opportunities and training
  • Recognition and rewards for outstanding performance
Why Join Us?

At MRI Software, we are passionate about delivering exceptional client experiences and making a positive impact on the real estate industry. If you share our values and are committed to excellence, we encourage you to apply for this exciting opportunity.



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