Customer Experience Ambassador
22 hours ago
We are seeking a skilled Customer Experience Ambassador to join our team at AAA NCNU.
Job SummaryThe Service Advisor will play a crucial role in delivering exceptional customer service, ensuring member satisfaction, and facilitating the workflow of technicians.
This includes:
- Listening and asking questions to diagnose vehicles accurately
- Maintaining high levels of customer satisfaction through courteous service, clear explanations, and timely completion
- Scheduling work, preparing estimates, assigning tasks to technicians, ordering parts, and coordinating other service activities
As a key member of our team, you will be responsible for interacting with members, determining their needs, and exceeding their expectations.
Key Responsibilities include:
- Accurately documenting repairs, diagnostics, and maintenance work into shop management systems
- Ensuring all necessary BAR requirements are met in Repair Order preparation and documentation
- SOURCING AND ESTIMATING ALL NEEDED PARTS FOR REPAIRS TO CUSTOMER VEHICLES
- suggesting repairs for safety and improved performance, helping prioritize for customers based on importance (safety, economy, longevity, etc.)
- Reviewing all repairs made to vehicles at point of sale, ensuring customers understand repairs performed throughout the transaction process
- Performing minimal record keeping and administrative functions required to support the business
Requirements:
- Valid driver's license with a safe driving record
- High School Diploma or equivalent certification (GED)
- 3-5 years industry experience in auto repair
- Automotive Service Excellence certification desired
Salary: $49,440 - This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.
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