Customer Experience Ambassador

22 hours ago


Chandler, Arizona, United States AAA NCNU Full time

We are seeking a skilled Customer Experience Ambassador to join our team at AAA NCNU.

Job Summary

The Service Advisor will play a crucial role in delivering exceptional customer service, ensuring member satisfaction, and facilitating the workflow of technicians.

This includes:

  • Listening and asking questions to diagnose vehicles accurately
  • Maintaining high levels of customer satisfaction through courteous service, clear explanations, and timely completion
  • Scheduling work, preparing estimates, assigning tasks to technicians, ordering parts, and coordinating other service activities

As a key member of our team, you will be responsible for interacting with members, determining their needs, and exceeding their expectations.

Key Responsibilities include:

  • Accurately documenting repairs, diagnostics, and maintenance work into shop management systems
  • Ensuring all necessary BAR requirements are met in Repair Order preparation and documentation
  • SOURCING AND ESTIMATING ALL NEEDED PARTS FOR REPAIRS TO CUSTOMER VEHICLES
  • suggesting repairs for safety and improved performance, helping prioritize for customers based on importance (safety, economy, longevity, etc.)
  • Reviewing all repairs made to vehicles at point of sale, ensuring customers understand repairs performed throughout the transaction process
  • Performing minimal record keeping and administrative functions required to support the business

Requirements:

  • Valid driver's license with a safe driving record
  • High School Diploma or equivalent certification (GED)
  • 3-5 years industry experience in auto repair
  • Automotive Service Excellence certification desired

Salary: $49,440 - This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.



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