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Head of Human Resources Client Solutions
2 months ago
Title: Director of HR Client Services
Reports to: Chief Operating Officer
Status: Exempt
Compensation Range: ($80,000 - $108,419.12)
Benefits: Comprehensive Medical, Dental, Vision, SIMPLE IRA (3% employer match), Flexible Work Hours, Remote Work Options
Role Summary
The Director of HR Client Services (DHRCS) plays a pivotal role in leading the Human Resources Department, managing personnel, formulating policies and procedures, and delivering third-party HR consulting services to our clients. The DHRCS will provide strategic vision, leadership, planning, project coordination, and management to develop a cost-effective department while ensuring efficient operations to meet the current and future business requirements within the HR client services of Flores Financial Services Inc. The DHRCS is also accountable for the effective and profitable management of the human resources client services division. They will oversee and advise management on strategic staffing plans, compensation structures, benefits administration, training and development initiatives, budgeting, and labor relations.
Key Responsibilities
- Evaluate and direct all activities related to the human resources department.
- Supervise staff and client interactions.
- Conduct performance evaluations and manage compensation adjustments.
- Ensure timely and accurate completion of assigned tasks.
- Plan, direct, and coordinate work initiatives; assign projects and assess work outputs, methods, and procedures; identify and resolve issues.
- Provide guidance to staff on handling complex situations.
- Enhance, develop, implement, and enforce HR policies and procedures to improve overall operational effectiveness.
- Conduct training sessions on various topics including sexual harassment, new hire orientations, and managerial training.
- Ensure compliance with legal standards by monitoring and implementing relevant federal and state HR regulations; conduct investigations; maintain records; represent the organization in hearings.
- Oversee benefits programs, including analysis and primary contact with providers for health, life, workers' compensation, unemployment, and retirement plans.
- Administer year-end compliance for ACA benefits plans.
- Manage work comp/general liability renewal policies to secure optimal plans and rates.
- Establish a systematic approach to recruiting, testing, and interviewing; advise managers on candidate selection; conduct and analyze exit interviews; recommend improvements.
- Consult with clients on HR policies and procedures during employee-related issues and investigations.
- Maintain professional knowledge by attending workshops, reviewing publications, establishing networks, and participating in professional organizations.
- Develop a comprehensive understanding of payroll processing systems and their integration with HRIS.
- Ensure confidentiality of client information.
- Perform additional duties as required.
Qualifications and Skills
- Extensive knowledge of federal and state labor laws to advise management on compliance matters.
- Strong oral and written communication skills; bilingual abilities are advantageous.
- Exceptional interpersonal and organizational skills.
- Ability to maintain a high level of confidentiality.
- Proficient in professional communication with clients and stakeholders.
- Ability to adhere to established guidelines for various functions.
- Professional appearance and adherence to dress code standards.
- Engage with legal counsel as necessary.
- Ability to work independently and effectively.
- Professional in Human Resources (PHR) certification and PHR - CA preferred.
- Bachelor's degree in a related field is required.
- A minimum of seven years of relevant experience.
Disclaimer
The responsibilities, skills, functions, experience, education requirements, and conditions outlined in this job description are representative and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as business needs or work environment conditions change.
