Pet Care Ambassador

4 days ago

New York, New York, United States Destination Pet LLC Full time

Job Overview:

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We are seeking a skilled Customer Service Representative to join our team at New York Dog Spa & Hotel. As a key member of our staff, you will provide exceptional customer service, promote our services and products, and ensure a positive experience for our clients and their pets.

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About Us:

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Destination Pet LLC is a pet-obsessed company that revolutionizes the pet industry. We create a connected care network of trustworthy partners who bring innovative solutions every day. Our mission is to elevate the love and lives of pet families.

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Key Responsibilities:

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  • Support our mission, vision, and values by providing excellent customer service.\
  • Sell our services and products to prospective customers and promote them to our existing client base.\
  • Tour prospective clients and visitors through our facility, showcasing our amenities and services.\
  • Answer telephone calls, respond to emails, and provide information according to established procedures.\
  • Welcome clients and pet guests, ensuring they have the necessary vaccination records.\
  • Manage cash transactions, including accepting payments and maintaining an accurate cash drawer balance.\
  • Explain company and facility policies to customers in a clear and positive manner.\
  • Respond to customer complaints professionally and resolve issues efficiently, escalating to supervisors as needed.\
  • Escort pet guests to/from their enclosures, provide water as needed, and maintain the cleanliness of public areas.\
  • Operate our Point-of-Sale system and maintain its integrity.\
  • Assist other associates as needed to ensure seamless operations.\
  • Treat all clients, guests, visitors, and co-workers with respect, courtesy, and professionalism.\\

Requirements:

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  • High School Graduate or Equivalent.\
  • Minimum 1-year experience in customer service or retail sales.\
  • Ability to resolve problems quickly and professionally.\
  • Strong communication and interpersonal skills.\
  • Customer Service experience preferred.\
  • Excellent telephone skills.\
  • Able to work on a multi-line phone system and computer system.\
  • Displays a professional manner at all times.\\

Physical Requirements:

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  • Able to work evenings, weekends, and holidays.\
  • Frequently lift 40 pounds.\
  • Able to stand, walk, and climb stairs frequently.\
  • Able to handle dogs on leashes.\
  • Able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.\\

Salary Information:

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The estimated salary for this position is $19.00 per hour, based on market research and location.

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Work Environment:

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Destination Pet LLC is committed to creating a diverse and inclusive workplace. We celebrate diversity and inclusion, and we welcome applicants from all backgrounds.

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Contact Information:

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Please submit your application through our website or contact us through our HR department.

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