Logistics Operations Specialist

4 weeks ago


Los Angeles, California, United States UniUni Logistics Full time
Job Overview

UniUni Logistics is a leading provider of last-mile logistics solutions in North America. We are seeking a highly skilled Logistics Operations Specialist to join our dynamic team.

The ideal candidate will have a strong background in supply chain management and excellent communication skills. They will be responsible for building and maintaining relationships with customers, identifying and solving program exceptions, and providing regular reports to improve workflow and increase efficiency.

Key Responsibilities:

  • Understand customer business needs and execute according to defined procedures and metrics.
  • Build and nurture long-term relationships with customers and internal teams.
  • Proactively identify and solve program exceptions.
  • Respond to tickets promptly initiated by sellers, buyers, and other stakeholders.
  • Accurately diagnose issues and provide appropriate solutions.
  • Ensure all tickets are processed and resolved within the specified timeframe.
  • Keep detailed records and track the status of parcels to ensure issues are resolved completely.
  • Provide regular reports to improve workflow and increase efficiency.
  • Utilize Excel for data analysis and reporting as required.

Requirements:

  • Graduate degree from a university or business school.
  • Knowledge in Supply Chain Management or E-commerce Logistics is an added advantage.
  • 1-2 years of relevant experience preferred; recent graduates are also welcome to apply.
  • Fluent written and oral communication skills in both English and Mandarin.
  • Strong customer service orientation.
  • Excellent organizational and time management skills.
  • Strong logical thinking ability; willingness to take the initiative to learn new knowledge and engage in data analytics work.
  • Excellent command of spoken and written English.
  • Good communication and interpersonal skills, with the ability to build strong working relationships.
  • Ability to adapt to a fast-paced work environment.
  • Drive for results; demonstrates urgency in achieving goals and persists despite obstacles.
  • Good team player, maintaining a "we first" mindset instead of "I first."
  • Strong ability to adapt to changing business requirements.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work mode includes hybrid and remote options


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