Customer Service Representative

2 weeks ago


Gilroy, California, United States Performance Food Group Full time
Job Title: Bi-Lingual Customer Service Representative

Join Performance Food Group, a leading foodservice distributor, as a Bi-Lingual Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide top-notch customer service and support to internal and external customers.
  • Become knowledgeable about our products and services.
  • Operate computer-based systems to complete order entries quickly and accurately.
  • Assist customers with order entry, pickups, credits, and invoicing.
  • Resolve customer issues in a timely and professional manner.
  • Communicate and interact closely with customers, vendors, and co-workers.
Requirements:
  • High School Diploma or GED.
  • 6+ months customer service or call center experience.
  • Excellent verbal communication skills.
  • Excellent computer skills, including fast and accurate data entry and familiarity with MS Office products.
  • The ability to work Monday through Friday and occasional Sundays.
Preferred Qualifications:
  • 2+ years customer service or call center experience.
  • Experience working within the foodservice industry.
  • English/Spanish bi-lingual.
About Performance Food Group:

Performance Food Group is a leading foodservice distributor that provides a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. Our team of sales reps, chefs, consultants, and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection, and operational strategies.

Benefits:

Performance Food Group offers a comprehensive benefits package, including medical, dental, vision, and life insurance benefits on Day 1, great employee discounts, paid weekly, 401K with company match, employee stock purchase plan, and paid time off.



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