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Veterinary Front Desk Coordinator

2 months ago

Nashville Tennessee, United States Five Points Animal Hospital Full time
About This Opportunity

Five Points Animal Hospital is a full-service animal hospital providing veterinary care to dogs, cats, pocket pets, and exotics. We welcome both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care.

Key Responsibilities
  • Receive and place calls to clients for the purpose of scheduling.
  • Prioritize multiple tasks in a calm, organized manner.
  • Maintain proper documentation through client and pet records.
  • Assist all clients by providing necessary instructions, information, and invoices.
  • Dispense prescription items per the veterinarian's instructions.
  • Schedule all future appointments.
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates.
  • Manage the financial needs of the hospital by maintaining accurate balances.
  • Collect client transactions and follow all cash and credit card handling procedures.
  • Follow proper opening and closing procedures.
  • Provide excellent customer service skills and communicate in a professional manner.
  • Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures.
  • Maintain a positive attitude in all interactions with clients, pets, and other teammates.
  • Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
Requirements
  • Utilize standard office/business equipment.
  • Knowledge of veterinary medical terminology and procedures.
  • Flexible schedule including some weekend and vacation shifts.
  • Experience with veterinary software is preferred.
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Possession of organizational skills.
  • Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Strong verbal and written communication skills, good judgment, and ability to manage stressful situations.
Benefits
  • Pay range of $17-19/hour based on experience.
  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Short Term Disability.
  • Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
  • SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
  • Teladoc- FREE doctor access 24/7.
  • Discounted Veterinary Care.
  • EAP (Employee Assistance Program).
  • A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
  • Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people.