Part-Time Customer Experience Manager

19 hours ago


Newport News, Virginia, United States Meineke - 2972 Full time

About Us:

Meineke - 2972 is a locally-owned and operated automotive service center with a reputation for excellence. We pride ourselves on our commitment to quality, customer satisfaction, and employee development.

Job Summary:

We are seeking a highly skilled Part-Time Service Advisor to lead our service department. The ideal candidate will have a strong background in customer service, sales, and leadership, with a passion for delivering exceptional results.

Responsibilities:

  • Manage a team of service advisors to ensure exceptional customer service and satisfaction
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department, including workflow management and paperwork
  • Develop and implement strategies to improve customer satisfaction and retention

Qualifications:

  • Bachelor's degree in business administration or related field
  • Minimum 2 years of experience in a customer-facing role
  • Proven track record of achieving sales and customer satisfaction targets
  • Strong leadership and communication skills

What We Offer:

  • Competitive salary range ($50,000 - $70,000)
  • Career advancement opportunities
  • Comprehensive benefits package
  • Employee discounts
  • Ongoing training and development programs


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