Part-Time Customer Experience Manager
19 hours ago
About Us:
Meineke - 2972 is a locally-owned and operated automotive service center with a reputation for excellence. We pride ourselves on our commitment to quality, customer satisfaction, and employee development.
Job Summary:
We are seeking a highly skilled Part-Time Service Advisor to lead our service department. The ideal candidate will have a strong background in customer service, sales, and leadership, with a passion for delivering exceptional results.
Responsibilities:
- Manage a team of service advisors to ensure exceptional customer service and satisfaction
- Mentor employees on best practices for improving sales and customer service techniques
- Oversee day-to-day operations of the service department, including workflow management and paperwork
- Develop and implement strategies to improve customer satisfaction and retention
Qualifications:
- Bachelor's degree in business administration or related field
- Minimum 2 years of experience in a customer-facing role
- Proven track record of achieving sales and customer satisfaction targets
- Strong leadership and communication skills
What We Offer:
- Competitive salary range ($50,000 - $70,000)
- Career advancement opportunities
- Comprehensive benefits package
- Employee discounts
- Ongoing training and development programs
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