Hospitality Experience Coordinator
6 days ago
Newport Bay Club is a premier resort in the heart of Newport, RI, offering an unparalleled guest experience. Our commitment to excellence and exceptional customer service sets us apart from other hospitality providers.
Salary and BenefitsWe offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition to a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off, we also provide opportunities for professional growth and development within our organization.
Job DescriptionWe are seeking a dedicated and enthusiastic Guest Service Agent to join our team as a Hospitality Experience Coordinator. This role plays a crucial part in ensuring our guests have an unforgettable stay with us. Key responsibilities include:
- Welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently using hotel management software.
- Respond promptly to guest inquiries via phone systems and in-person interactions.
- Provide information about the resort's amenities, services, and local attractions.
- Handle guest complaints or concerns with professionalism and empathy, ensuring resolution.
Additionally, you will maintain accurate records of guest interactions and transactions, collaborate with other departments to ensure seamless guest experiences, assist in managing reservations and coordinating special requests for guests, and uphold high standards of cleanliness and organization in the front desk area.
Required Skills and QualificationsTo be successful in this role, you will need:
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Familiarity with hotel management systems is an advantage.
- Bilingual or multilingual skills are highly desirable to cater to diverse guests.
- Strong interpersonal skills with an emphasis on guest relations.
- Ability to work flexible hours, including weekends and holidays as needed.
We offer a dynamic work environment that fosters growth and development. As a Hospitality Experience Coordinator, you will have the opportunity to develop your skills and expertise in guest service, conflict resolution, and teamwork. You will also enjoy a range of benefits, including:
- A competitive salary and bonus structure.
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
- Ongoing training and development opportunities.
- The chance to work with a talented and dedicated team.
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