Hospitality Experience Coordinator

6 days ago


Newport News, Virginia, United States Newport Bay Club Full time
About Newport Bay Club

Newport Bay Club is a premier resort in the heart of Newport, RI, offering an unparalleled guest experience. Our commitment to excellence and exceptional customer service sets us apart from other hospitality providers.

Salary and Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition to a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off, we also provide opportunities for professional growth and development within our organization.

Job Description

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team as a Hospitality Experience Coordinator. This role plays a crucial part in ensuring our guests have an unforgettable stay with us. Key responsibilities include:

  • Welcome guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently using hotel management software.
  • Respond promptly to guest inquiries via phone systems and in-person interactions.
  • Provide information about the resort's amenities, services, and local attractions.
  • Handle guest complaints or concerns with professionalism and empathy, ensuring resolution.

Additionally, you will maintain accurate records of guest interactions and transactions, collaborate with other departments to ensure seamless guest experiences, assist in managing reservations and coordinating special requests for guests, and uphold high standards of cleanliness and organization in the front desk area.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Familiarity with hotel management systems is an advantage.
  • Bilingual or multilingual skills are highly desirable to cater to diverse guests.
  • Strong interpersonal skills with an emphasis on guest relations.
  • Ability to work flexible hours, including weekends and holidays as needed.
Benefits and Opportunities

We offer a dynamic work environment that fosters growth and development. As a Hospitality Experience Coordinator, you will have the opportunity to develop your skills and expertise in guest service, conflict resolution, and teamwork. You will also enjoy a range of benefits, including:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
  • Ongoing training and development opportunities.
  • The chance to work with a talented and dedicated team.


  • Newport News, Virginia, United States LTD Hospitality Group Full time

    Job SummaryLTD Hospitality Group is seeking a highly skilled Front Office Manager to lead our team and provide exceptional guest experiences. As a key member of our hotel operations team, you will be responsible for the smooth day-to-day operation of the Front Desk, ensuring that our guests receive the highest level of service and satisfaction.Key...

  • Hospitality Specialist

    24 hours ago


    Newport News, Virginia, United States The Melting Pot Full time

    Company OverviewThe Melting Pot is a renowned fondue restaurant franchise, boasting the nation's largest presence. Our unique dining experience sets us apart from other establishments, making us an exciting place to work and dine.

  • Nail Artist

    1 month ago


    Newport News, Virginia, United States Davidson Hospitality Full time

    Transformative Nail Care ExperienceOur luxury hotels and resorts are seeking a skilled Nail Technician to deliver exceptional nail care experiences to our discerning guests. As a key member of our upscale salon team, you will showcase your creativity, attention to detail, and exceptional customer service skills to provide top-notch manicures, pedicures, and...


  • Newport News, Virginia, United States Banfield Pet Hospital Full time

    About the RoleWe are seeking a skilled and compassionate Client Service Coordinator to join our team at Banfield Pet Hospital. In this role, you will be responsible for delivering exceptional client service and driving the flow of clients and pets through the hospital.Key ResponsibilitiesActively recruit new clients by promoting hospital services and...


  • Newport News, Virginia, United States North Country Hospital Full time

    At North Country Hospital, we are seeking a highly skilled Occupational Therapist to join our interdisciplinary team. As an Occupational Therapist, you will play a vital role in facilitating the rehabilitation of patients with mental or physical disabilities.Key Responsibilities:Evaluate patients' needs and develop comprehensive treatment plans to restore,...


  • Newport News, Virginia, United States Bon Secours Mercy Health Full time

    About UsBon Secours Mercy Health is a healthcare organization dedicated to improving health care quality, safety, and cost-effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.Job OverviewWe are seeking a skilled Patient Care Coordinator to join our team as a Healthcare Transition Specialist. This is...


  • Newport News, Virginia, United States CenterWell Senior Primary Care Full time

    At CenterWell Senior Primary Care, we're committed to putting health first for our patients and communities. As a Senior Primary Care Physician Leader, you'll be part of an innovative team focused on proactive, preventive care for seniors.About Our Unique Care ModelWe go beyond physical health by addressing other factors that impact patient well-being, such...


  • Newport News, Virginia, United States Michaels Stores Full time

    Job Description:We are seeking a highly motivated and organized Creative Event Experience Specialist to join our team at Michaels Stores. In this role, you will be responsible for planning, coordinating, and facilitating events within our store to provide a stress-free, fun, and engaging experience for guests.

  • Sales Director

    1 week ago


    Newport News, Virginia, United States LTD Hospitality Group Full time

    About LTD Hospitality GroupLTD Hospitality Group has a reputation for excellence in hotel development and management, with a portfolio of top-performing properties under well-known brands. Our core values are centered around people, relationships, and opportunities.Estimated Salary: $80,000 - $120,000 per yearJob Description:The ideal candidate will be a...


  • Newport News, Virginia, United States Bon Secours Mercy Health Full time

    Job OverviewBon Secours Mercy Health is seeking a skilled Clinical Care Coordinator to join our team in the Progressive Care Unit. This role requires strong leadership and organizational skills, as well as the ability to work effectively with patients, families, and healthcare teams.Responsibilities- Collaborate with interdisciplinary care teams to develop...

  • Culinary Team Member

    4 weeks ago


    Newport News, Virginia, United States Pyramid Global Hospitality Full time

    Key ResponsibilitiesWe are seeking a skilled and motivated Prep Cook to join our culinary team at Pyramid Global Hospitality.This individual will be responsible for assisting the culinary team in the preparation and production of food products for various kitchen stations, including the cafeteria, banquets, dining room, and fine dining areas.The Prep Cook...


  • Newport News, Virginia, United States Select Medical Corporation Full time

    Select Medical Corporation is committed to providing an exceptional patient care experience that promotes healing and recovery in a compassionate environment.About the RoleThis part-time position as a Registered Nurse (RN) at Select Specialty Hospital-Hampton Roads, Va, is an excellent opportunity to make a meaningful difference in the lives of chronically...


  • Newport News, Virginia, United States Riverside Health System Full time

    Clinical Care Coordination RoleAt Riverside Health System, we seek a skilled Clinical Care Coordinator to join our team. This pivotal role plays a crucial part in ensuring the seamless delivery of patient care across the continuum. Responsibilities:* Foster effective relationships with staff, peers, and physicians to optimize care and minimize issues.*...


  • Newport News, Virginia, United States Vituity Full time

    Transforming Healthcare in Newport News, VAVituity is seeking experienced Advanced Providers to join our Hospital Medicine team at Bon Secours Mary Immaculate Hospital in Newport News, Virginia.About the OpportunityWe are looking for physician assistants and nurse practitioners to fill day shift positions, rounding and admitting patients with a focus on...


  • Newport News, Virginia, United States MasterCorp Full time

    About MasterCorp, Inc.">At MasterCorp, Inc., we strive for excellence in the hospitality industry by providing exceptional service and innovative solutions. As a leader in our field, we emphasize the importance of teamwork, integrity, and a commitment to outstanding results. Our dynamic and inclusive work environment fosters growth, creativity, and...


  • Newport News, Virginia, United States Pyramid Global Hospitality Full time

    OverviewPyramid Global Hospitality seeks a skilled and passionate Culinary Arts Specialist to join our dynamic team. In this role, you will have the opportunity to develop your knowledge and skills in various cooking procedures and methods.Your Role:The successful candidate will be responsible for assisting the culinary team in production and fabrication of...


  • Newport News, Virginia, United States Nippon Express USA Full time

    Nippon Express USA is seeking a highly skilled Logistics Coordinator to join our team. As a key member of our logistics operations, you will be responsible for preparing import shipments and distributing Import/Export Documents.ResponsibilitiesPreparation of import shipments and distribution of Import/Export Documents (75%)General business support function...


  • Newport News, Virginia, United States Hampton Roads Community Action Program Full time

    Job SummaryWe are seeking a highly skilled Transportation Services Coordinator to join our team at the Hampton Roads Community Action Program. This is an exciting opportunity for someone who is passionate about providing exceptional transportation services to our clients.Key Responsibilities:Coordinate Transportation Services: Plan, coordinate and execute...


  • Newport News, Virginia, United States Seneca Holdings Full time

    We are seeking a highly skilled and organized Global Legal Training Coordinator to join our team at Seneca Holdings. In this role, you will provide critical support for the execution of Rule of Law training programs in multiple foreign nation locations.Job OverviewSeneca Holdings is committed to providing financial and non-financial benefits back to the...


  • Newport News, Virginia, United States The Chanler at Cliff Walk Full time

    The Chanler at Cliff Walk is seeking a skilled Financial Operations Coordinator to join our team. This role plays a crucial part in overseeing front desk duties during the night shift, ensuring seamless guest experiences.Estimated Salary: $55,000 - $65,000 per yearAs a Financial Operations Coordinator, you will be responsible for checking guests in and out...