Banking Operations Manager

2 weeks ago


Wagoner, Oklahoma, United States Blue Sky Bank Full time
Job Summary

We are seeking a highly skilled and experienced Teller Lead to join our team at Blue Sky Bank. As a Teller Lead, you will be responsible for overseeing the daily operations of our Teller Team, ensuring exceptional customer service, and fostering a positive and productive work environment.

Key Responsibilities
  • Recruit, train, and develop a high-performing Teller Team to deliver exceptional customer service and meet business objectives.
  • Manage and coordinate banking services, including cash handling, customer transactions, and banking activities.
  • Develop and implement effective processes and procedures to ensure accuracy, timeliness, and accountability in banking operations.
  • Collaborate with Retail Regional Manager and Human Resources to ensure compliance with bank policies and procedures.
  • Provide coaching, guidance, and feedback to Teller Team members to enhance their skills and performance.
  • Lead by example, demonstrating a strong work ethic, attention to detail, and commitment to excellence.
  • Stay up-to-date on banking regulations, security procedures, and best practices to prevent fraud and ensure compliance.
Requirements
  • 2-3 years of bank employment experience, including cash handling and customer service.
  • High school diploma or equivalent, with a bachelor's degree preferred.
  • Valid driver's license, proof of insurance, and reliable transportation.
  • Strong analytical and problem-solving skills, with excellent written and verbal communication skills.
  • Ability to work independently and as part of a team, with a strong commitment to holding oneself and team members accountable for completing tasks and achieving results.


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